Thursday, 17 December 2009

Regular Cleaning Services



A Telegraph Business Club film on Regular Cleaning Services: Regular Cleaning Services has grown to become a major player in the competitive market for cleaning services in the City of London, West End and the Home Counties. The Chairman, Terry Carrigan, founded the company in 1969. He initially used money earned by cleaning windows to supplement his income at the Post Office; then, as his reputation grew and he obtained more work it became a full-time venture. Just five years later he extended into office cleaning. Over the last three decades the firm has grown organically to become one of the largest privately owned players in the market.

The same principles that helped Carrigan in the early days still permeate Regular Cleaning Services today. The emphasis is on getting the service right. Honesty, hard work and concern for both the clients and the cleaners employed by the firm are the values that underpin Regular Cleaning Services. The facts speak for themselves: many employees have worked for 20 plus years at the firm and many clients have continued to employ Regular Cleaning Services for 15 plus years. Those values also helped Regular Cleaning Services to grow. Today it provides a full range of day-to-day general commercial cleaning and specialist cleaning services fundamental to the safe and efficient operation of corporate buildings.

"Whatever the type of building and however it is used, one way to guarantee peace of mind is an efficient cleaning programme," states the Regular Cleaning Services website and that, in simple terms, is what they do. They plan the operation, they ensure that they have the necessary resource in place in the shape of a capable motivated workforce and they ensure the work is completed to the agreed standard. Satisfaction is affirmed through regular client liaison. The firm has an impressive portfolio of clients from the insurance, legal and financial sectors and London’s major property managing agents, as well as shopping centres, health clubs and media organisations within their portfolio.

Based in purpose built offices in South East London, it has been ideally placed to take advantage of years of economic growth and dynamism in the City of London, West End and M25 area. The offices include a fully equipped training room and on-site stores facility. From this base, Regular Cleaning Services offers a one-stop-shop solution with general commercial, specialist, and window cleaning services, as well as support and washroom services. The firm itself points to the quality of the service it provides. Management are trained to pay attention to detail, to carefully listen to what the customers want and to ensure they deliver a consistent high standard of work. All of these factors have helped RCS to maintain enviably high rates of client retention.

Unlike most of the major players in the cleaning market, Regular Cleaning Services is a privately owned firm. With no external shareholder interests to be considered and the owners directly involved in affairs, it believes that this has allowed it to deliver a more personal service than competitors. This, together with a flat management structure allows for sharp incisive action and it prides itself on being able to deliver a pro-active and flexible approach that services the individual needs of each and every contract.

The company operates to an ISO 9001 accredited Quality Management System which underlies the basis of its service delivery. Performance is reported on and discussed with clients at scheduled meetings; services are carried out and audited in line with cleaning specifications and they operate a Help Desk to capture and deal with any enquiries and issues that may occur. The firm can also take advantage of the many years of experience it has gained in the business. Staff training and high employee retention rates provide clients with peace of mind. Great importance is placed on ensuring that the staff are fully inducted, are trained in the skills required and understand the importance of carrying out their work safely.

Nowhere is this more significant than the window cleaning division. Strict adherence by the operatives to the company’s rules and constant monitoring and audit by the company Health and Safety Manager have all helped to maintain its exemplary safety record. Also adding to client comfort is the fact that all employees are fully vetted and understand the importance of maintaining confidentiality. Recognising the importance of this area, their recruitment process actually exceeds legal requirements and they are also able to provide enhanced levels of vetting to meet with individual client requirements.

It has taken a lead role in ensuring that its services are conducted with minimum impact on the environment. It regularly meets with its suppliers of cleaning chemicals and washroom consumables to source the most suitable products to get the job done without adversely affecting the environment. All aspects of the service provision are carried out with the intention of reducing the carbon footprint of both Regular Cleaning Services and the client. Looking ahead, all the foundation stones seem to be in place and with an enthused management team continuing to apply the core values of honest hard work, attention to detail and desire to deliver service excellence, the firm appears well placed to achieve greater growth.

Article produced by Regular Cleaning Services, which takes sole responsibility for the content.

Wednesday, 16 December 2009

Window Cleaning Videos From the Week

Chris Dawber aka "Wagga" carries on his series of DIY water fed pole-ing. The first video shows his trigger mechanisms for his waterfed pole equipment, the second video his back-pack modifications & the third his back-pack system in action.




Love this video showing how extremely ergonomic Wagtail tools are..


Perry demonstrates the fastest way to load a DI tank with resin. The second video from this waterfed pole company in Australia is an explanation video for how to use their dual action water-feed tubes.



The smallest squeegee in the world?


BNM contracting tells you how to start a window cleaning business..


Tony Evans of "A New View window cleaning" gives us another episode in the new "weather or not" winter edition.


Window Cleaning Resource now stock "screen magic" for all you folks that need to clean them, here's how to do it...


A short film with that music you recognise so well..


Tim Hunter of "Gleaming the View" shows us what happens with blocked gutters.


Fastest high-rise window cleaner out there with Presto Property Services..


Tuesday, 15 December 2009

Window Cleaning News Update: Part 2






Window cleaner falls through glass canopy at Greenwood Plaza, Sydney-Australia: A window cleaner was lucky to escape with only minor injuries when he fell through a glass canopy while cleaning windows at Greenwood Plaza in North Sydney earlier today. Police, ambulance and fire services were called and traffic travelling on the Pacific Highway was delayed as firefighters attempted to free the man. Passers-by said the man had been working to clean the windows above the ground floor canopy when his foot had broken the glass.
“The man had been cleaning windows when his leg went through the glass panel.” said North Sydney Police acting sergeant Scott Macgee who was at the scene. ``He received a cut to his leg and was taken to hospital.” Workers in the Little Sushi Bar Tokyo sushi shop adjacent to the window said the man had put his weight on the panel to clean it when it broke under him.
“He jumped down slightly to clean the window and the window broke under him,” said assistant Alice Kim. “The man got stuck in the middle of the glass and was trying to get out of window and he cut himself.’’ He has been taken to Royal North Shore Hospital with minor injuries. Click thumbnails to enlarge.


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Crews rescue trapped window washers: HOUSTON - Two window washers had a harrowing experience in Greenway Plaza. They were about 10 floors up when they encountered a problem with their scaffolding. We first brought you the rescue live on Eyewitness News just after 1pm.
The high winds became fierce when they began to whirl and swirl around the Greenway Plaza high rises. At that point the men were trapped. Their scaffolding lines twisted, creating danger for the window washers and those below. "It was rocking for a while," said eyewitness Scott Jennings. "I can imagine what happened is before they got it secured it went sideways and then just started taking out glass." Fire officials say the two men were harnessed into the scaffolding and not in danger of falling, but they were stuck as the platform twisted in the wind.
HFD Chief Robert Schlieter explained, "Because it was being buffeted around, it broke several of the windows on the building. But they were unable to escape into the building because it went into a mechanical room wall and they couldn't get through it." Firefighters broke out windows one floor up on the 11th floor and pulled the men inside. All of it happening in front of surprised and terrified office workers. "I've have been in this complex for 14 years and I have never seen anything like this before," said eyewitness Scott Van Dyke. "They're cleaning our windows about twice a year and you'll see guys go up and down all the time, but you never see them break loose and guys holding on for their lives." The two trapped men were not injured. They were treated on the scene and released.


Student entrepreneur Jordan Leahy, a sophomore, won $3,000 recently in Northwestern University's "Entrepreneur Idol" competition. Leahy, a member of the Collegiate Entrepreneurs' Organization, took home the prize for his business, Clest LLC. "It's always nice to get extra exposure because a lot of times you build a company out of [personal relations]," Leahy said. "It's really nice to be able to continue to dial in how you present and how your tone and your story about your company. It gives you a lot more confidence when you go into larger companies." "Entrepreneur Idol" required participants to sell their business idea to a panel of judges in a short amount of time. The competition is described as an "elevator pitch" because it would be the same amount of time to have a conversation with someone in an elevator. In this case the time limit was three minutes. Despite being only 22, Clest is not the first business that Leahy has started. At age 15 he started his own window cleaning business, which he sold in 2008. "Entrepreneur Idol" was just the first in a string of contest victories, he recently won $300 at the national CEO elevator pitch competition. He was also the 2008 UW-Whitewater Warhawk Business Plan Competition winner for the Rendlex Tool. The tool was invented to house various tools in the handles of window cleaning supplies. Leahy's motto is "It's not who you know, it's not what you know, it's who knows you." At the rate he is going, a lot of people are going to know the name Jordan Leahy.

Industry on hold for cell phone bill: The bill was referred to the Assembly Committee on Transportation, joining similar cell phone bills on hold before getting a public hearing. State Rep. Jeff Smith, D-Eau Claire, introduced one of those bills. His would prevent people younger than 18 from using any cell phones while driving and would require hands-free devices for people older than 18. “It’s not a matter of if; it’s a matter of when,” said Smith, who said he was using a hands-free device on Wednesday while plowing snow. “Almost every car you buy new now has some kind of hands-free option. This is the direction we’re going.” But Smith said policing cell phone use will be difficult. He said he has a window-cleaning business in Eau Claire and tells employees not to talk on cell phones while driving his seven company-owned trucks. “I can’t say for sure whether they do or don’t,” he said.

Courtesy is really quite simple. Anyone in marketing knows customers do not just buy a product, they buy a feeling. And it’s everyone’s job, from the manager, to the window-washer to the cashier, to make that a positive feeling. Therefore, I am starting a new column, to expose the good, and more often, the bad restaurants and shops in the Minneapolis area in terms of customer service. And if any higher management sees their shop and wants to give me free vouchers in consolation or appreciation of my reviews, so be it…

Mike Chapman, a high-rise window washer in college and a former Mill Creek policeman who was working part time for the Customs Service, chased Ressam through downtown Port Angeles, eventually tackling him and throwing him to the ground. His actions earned him the nickname "The Tackler" from the late Washington Sen. Slade Gorton. "Ressam did not have a gun, that's what I was thankful for," Chapman's wife, Bobbi, said. Five months later, Chapman would announce his intention to run for commissioner, a job he has held ever since. He'd already been thinking about running for public office, he said -- and the Ressam incident had nothing to do with his decision. But when Chapman was courted by the county Republican Party -- he's now an independent -- there were two schools of thought on the direction of his campaign: play on his status as a well-known candidate or stay away from the Ressam issue altogether.
"I chose to take the route of the unknown and worked my butt off," Chapman said, adding he knocked on 3,000 to 4,000 doors introducing himself to Port Angeles voters. The Chapmans' two boys are now 10 and 12, more cognizant of election cycles than the anniversary of their father flinging to the ground a terrorist hellbent on destruction, Chapman said. "It seems like a long time ago to carry a gun and wear a uniform."

Window Cleaning News Update: Part 1

Company blamed in window washer death: The death of a window washer who fell 20 floors from a building in downtown Montreal in August was preventable, said Quebec’s workplace health and safety board Wednesday. In its report into the death of André Laroche, the CSST is critical of the window-washing company, Mon Laveur de Vitres, which it said "compromised the security of its workers." Laroche, who had 33 years experience as a window washer, was not wearing a safety harness when he fell to his death from the roof of the building at the corner of President-Kennedy and Aylmer.
Laroche was supervising three other employees who were adjusting their "swing stage" — a platform that is manoeuvred up and down the side of a building — in order to be able to use it in the tight space between two buildings. When the weight of a cable dangling off the side of the building caused part of the stage to tip, Laroche tried to grab the platform — but wound up falling over the edge of the building.
Harnesses not used: While there were four workers onsite, there were only two safety harnesses, and none of the workers was attached, said CSST inspector Sèdoté Ghislain Hounkpe.
Hounkpe also said the workers should not have been adjusting the equipment so close to the edge of the building. "The procedure was unsafe … working the way they were working," Hounkpe said. "The equipment will fall, that's for sure. The harness will protect him because he will be suspended." The workers were not adequately supervised, said Hounkpe, who was also critical of the company’s attitude toward safety.
"The policy they have is: only when they operate on the platform, washing the windows, [it] is only then they use the harness," Hounkpe said. The company faces a fine of between $5,000 and $20,000 to be determined by the Quebec Court. The CSST said falls from high places are a serious problem in Quebec. In 2008, officials said more than 4,000 workers fell from a height of more than three metres. Eight of them died.

After man fell to death cleaning window, kin say probe half-hearted: New Delhi A day after Jitendra Narotia, 25, fell to his death while cleaning the seventh-floor windows of Hyatt Regency hotel in South Delhi, his relatives on Tuesday alleged the police are trying to “hush up” the matter.
While RK Puram police registered a case of negligence against unknown persons (under IPC Section 304A) on Monday night, Narotia’s cousin Rajesh today claimed the police are not looking for the “real” people responsible for this “negligence”. Investigating officers today said they have not yet recorded statements of others working alongside Narotia at the time to know what exactly had happened — the incident took place at 4 pm on Monday. Narotia was employed with the company Techno Clean, which has the contract with the hotel to clean its windowpanes, for the last more than four years, his brother Rajinder said. Grieving, Rajinder did not want to talk further about his brother’s death.
Rajesh, meanwhile, claimed the police are not keeping them informed about developments in the case. “We have learnt that a company supervisor named Sudhakar (from Techno Clean) was reportedly detained by RK Puram police for questioning,” he said. “But whenever we ask about developments in the case, the policemen brush us off, saying they are looking into the matter.” He said as no one from the company met them since the fatal incident on Monday, the family members went to the company today and asked officials there to look into the matter.
About compensation to the victim’s family, Rajesh said, “A company official had come to meet us but she did not commit anything about compensation.” He said the police and company officials are saying that Jitendra had unlocked his safety belt and was trying to go down by the rope. “But we would like to ask them why would he do that? There must have been some negligence , which triggered this incident and he fell,” Rajesh said. Officials at Techno Clean did not want to comment.
Jitendra was the youngest in the family — he was unmarried, and his mother Chandravati, sister Savita and elder brother Rajinder survive him. He lived in Dakshinpuri area of Ambedkar Nagar, Southeast Delhi. His cousin said Narotia had studied up to the fifth grade and began working when he was 20 to support the family. Joint Commissioner of Police (Southern range) Ajai Kashyap said the police have registered a case of negligence and will take further steps as per investigation.
Window cleaners’ safety ensured: Employees claim their equipment is foolproof and checked regularly, companies say staff undergoes rigorous training. The death of Jitendra Narotia, who fell while cleaning the seventh-floor windows of five-star Hyatt Regency Hotel, has brought safety measures in this job in the spotlight. Popularly known as ‘spidermen’, the cleaners do not yet have standard safety guidelines set by the Bureau of Indian Standards. A senior BIS official said, “No such specification is in place in India.” Cleaning companies, however, vehemently claim that the safety of their workers is ensured. Techno Clean, the company for which Narotia worked and that has the contract for cleaning and façade maintenance of Hyatt Regency, says it follows European standards of safety. Incidentally, Techno Clean pioneered the ‘spiderman’ or the abseiling technique and was the first to bring it to India in 1999.

Nurse Freda Holland saved my life: Dad, window-cleaner, husband – but it is only thanks to one woman’s bravery Paul Darling (pictured) is alive today. Mr Darling was just 12 days old when he was rescued from the burning Dellwood Maternity Unit in Liebenrood Road, West Reading, on April 18, 1954. Now he has paid tribute to the woman who saved him, who sadly died last month. Reading nurse Freda Holland, of Cressingham Road in Whitley, had passed away aged 97 on Monday, November 16, after suffering from dementia. Heroine Miss Holland was 41 and working at the unit when she rescued 15 newborns from the blaze. Mr Darling, now of Rodway Road, Tilehurst, attended Miss Holland’s funeral in Reading.

Window Cleaners evidence used in court: William Needham told the court he worked as a window-cleaner during the summer of 2001 and cleaned the windows of various establishments at the Crumlin shopping centre. Mr Needham said he cleaned Abrakebabra’s windows on the Wednesday before the alleged murder and described the windows as being in "a clean state" when he was finished.

With windows for their canvas, Parkville High students put their creative talents to work during the local business association's fourth annual window decorating contest. The students were among a dozen groups, including several area schools, the recreation center, Scout troops, a day-care and a dance studio, who would decorate windows - in washable paint - for 36 businesses. "This helps give Parkville a sense of identity and makes this community stand out," said Pinder, a board member of the Parkville Carney Business and Professional Association, which sponsors the contest that offers $1,000 in prizes. And, best of all, Pinder said, no one has to fret about post-holiday paint removal. "We are hiring a window cleaner," he said.

Tom Foley has won the 'unsung hero' category in the BBC's annual sports awards in the south west for his work with the Barton Hill Amateur Boxing Club . Window cleaner Tom, 49, set up the club three years ago after he saw some children playing football with an old Coca Cola bottle. He said to them: "Haven't you got anything better to do," and they told him there was nothing in Barton Hill for young people. He asked them what they would like to see and they said a boxing club. Tom spoke to friends who put him in touch with Dave Grant, 44, who boxed for England as a junior. Together with Lin Gibbs they set up a club at a building known as the Dug-Out in Barton Hill. The club now has more than 300 members aged from six to 60, of 15 different nationalities. Tom said: "I never turn anyone away. The discipline here is second to none. Everybody deserves a chance."

'Window cleaner' burglar behind bars: A burglar who preyed on elderly vulnerable victims by claiming to be a window cleaner has been jailed. Homeless Jon Donoghue, who carried out eight distraction burglaries in Hertfordshire and dozens more in London, was sentenced to four-and-a half years in prison. The 34-year-old, appearing at Wood Green Crown Court last Friday, admitted a range of offences from May and June in Watford, Potters Bar and Borehamwood. Officers from Operation Manhunt, Hertfordshire Constabulary’s team dedicated to catching distraction burglars, arrested him after a public appeal in October. Detective Constable Katie Bish said: “John Donoghue tricked his way into the homes of the elderly and vulnerable in our community by claiming to be a window cleaner. “I hope this sends a message to other criminals who come into Hertfordshire to commit such awful crimes that Operation Manhunt will relentlessly pursue you to ensure you are dealt with by the courts.”

I've got 668 'friends' on Facebook... but I don't know any of my neighbours: And I know I'm not the only one. A friend of mine hadn't lived in his house very long when he noticed a man cleaning the windows of the house next door. He popped outside and cheerily asked 'Can you do mine when you're done?', and when the man replied 'Sure', my friend went inside for a cup of tea and a sit down. Half an hour later, he went outside to arrange payment only to discover that the nice man was not, in fact, a window-cleaner, but his retired, 70-year- old neighbour. It hadn't occurred to my pal that the chap was simply being neighbourly. Of course, he was mortified by his actions but, awkward about what to do, he has pursued the only course of action he could handle: he has avoided his neighbour ever since.

Window cleaner who had indecent images sent to prison: A 27 year old man who used a concealed camera to record a teenage boy using the toilet has been jailed. Michael Park was tracked down by police when he was discovered using an internet forum for people with an interest in young boys. When officers searched his home they found 2,542 indecent images and movies of children on his laptop, phone and CDs – two of which he had recorded himself. Park, a window cleaner, was sentenced to 16 months in prison at Derby Crown Court yesterday. He has been banned from working with children and has to go on the sexual offenders' register for 10 years.

I spoke to the vice-president of the investment arm of a multinational bank. ‘I recall talking to my window cleaner at the height of the banking crisis,’ he said. ‘I don’t often talk to the window cleaner. His 15-hour working week and my 15-hour working day don’t lead to many opportunities for crossing paths. ‘But I had a rare day away from the office and the conversation led to the economy and eventually to my job. In hindsight, perhaps, I should have claimed a more respected career, such as professional puppy murderer. What’s frustrating is that he held me personally responsible for the collapse of the economy.

In that most long lived serie of soap-operas in the UK: - Graeme's on his window cleaning round and enjoys winding Norris up over a 'stolen ladder' (see Pictures below). Norris is embarassed when Graeme produces a receipt for the ladder. This week in a new fascinating twist: Meanwhile, Norris still feels bad about Graeme's broken leg and by way of an apology, he offers to look after Graeme's window cleaning round while he is out of action. Graeme's grateful but Norris is secretly thrilled at the chance to nosey into everyone's houses.


Tuesday, 8 December 2009

Window Cleaning Death & Miraculous Fall in the East

Man falls to death from Hyatt building:NEW DELHI: A 21-year-old employee of a cleaning company fell to his death from the seventh floor of Hyatt Regency hotel at Bhikaji Cama Place in south Delhi on Monday evening while reportedly cleaning a window. The police said the victim was standing on the window sill without any safety gear when the accident happened.The victim, identified as Jitender Karotia, a resident of Dakshinpuri, was posted to the cleaning wing of the luxury hotel by his employers, Techno Clean. The incident took place around 4pm. Curiously, a hotel spokesperson, citing police statements, said Karotia fell from the first floor and not the seventh.
A police officer said he died instantly. ``We have registered a criminal case of negligence against Techno Clean, as the hotel's cleaning job was outsourced to them by the Hyatt administration. We will look into the terms of the contract to determine who all have liability in this case. The safety norms being employed at the hotel will be inquired into,'' said DCP (south) H G S Dhaliwal. The police said the hotel administrationcation, Hyatt Regency, ``The man was not a hotel staffer as we have outsourced our cleaning job. We have been told by the police that he fell from the first floor. He was rushed to AIIMS Trauma centre by our hotel staff. Our sympathies are with the family.'' A post mortem will be conducted to determine the nature of the fall. The local R K Puram police said that they will also be investigating if other freak accidents had been reported from the five star hotel.

Pakistani window cleaner survives 9th floor fall: JEDDAH – A Pakistani man cleaning the windows of a high-rise hotel in Jeddah Sunday miraculously survived a fall from the ninth floor when one of the cables securing the cage in which he and a colleague were suspended broke, toppling him out and sending him plunging to the ground below. Astonished witnesses who saw the man fall 37 meters to the ground and stand right up on his own two feet called rescue teams and watched as the second window cleaner was rescued from the cage in which he remained dangling precariously by a single cable. The latter was referred to a nearby hospital.

Saturday, 5 December 2009

Window Cleaning Videos

A few videos to keep you busy while I go missing in action for a few days...

Gary from Box Cleaning discusses the reach and wash system, how it is used in the window cleaning industry and how it allows a Window Cleaner to safely clean windows that are between 6 and 65ft high. In the second video Gary discusses the tools he has used throughout his window cleaning career and also a little know fact that Window Cleaners also clean the inside of your windows!?



Very arty high rise complilation from Legacy window cleaning in Utah entitled "It's a Long Way To the Top" parts 1 & 2.



High rise window cleaning on an office building in uptown Santiago de Chile.


Another high rise video from the 80's talking about the dangers of window cleaning.


Roof cleaning in San Diego...


Tim Hunter of Gleaming the View shows us how to clean a roof in 30 seconds:


Window washing on the aft of the "Celebrity Infinity"...


"On the Spot" with DFWCZ T.V. visits Fort Worth Window Cleaning.


This parrot called Rita has heard one too many crap window cleaners..


Dive boat charter from St.Mary's in the beautiful Isles of Scilly starts a new business..


Chris Dawber (aka Wagga) with fridge freezer & washing machine carries on his series of DIY water fed pole-ing..



Finally Jason Simons -the "Taffmaster" shows how good a window cleaner he was before he became a hypnotist.

59 Year Sentence For "Best Window Cleaner"



Officer's shooter gets maximum sentence: Brian Reese spent most of the past decade free from trouble. A friend called him the best window cleaner in the city, and two daughters said Reese showered them with affection and support. But that seemed like a different Reese from the man sentenced to 59 years in prison Friday for nearly killing Indianapolis police officer Jason Fishburn during a foot chase in July 2008. Testimony from the daughters, their mother and a friend who ran a window cleaning business with Reese was hard to square with the image of him, then a crack-cocaine user, shooting the patrolman in the head.

Reese is accused of killing three other people that week, with trials coming soon. Before giving the maximum penalty Friday, Marion Superior Court Judge Lisa Borges said Reese, 37, deeply hurt his own family as well as Fishburn's, and she issued a $4,000 fine. "To your children," the judge said, "I would say that choices have consequences. And your dad made some very bad choices: the choice to use drugs, the choice to carry a gun and the choice to run from police."

Reese was convicted last month of attempted murder, resisting law enforcement and carrying a handgun without a license by a jury in Northwest Indiana's Porter County, where the trial was moved because of publicity. Reese's attorneys challenged the lead charge, arguing that Reese didn't shoot with intent to kill. At Friday's hearing in Indianapolis, Fishburn's presence brought home the enduring effects of his encounter with Reese between two houses shortly after the officer had joined the chase on Indianapolis' Eastside.

Fishburn, 30, hobbles wearing a leg brace, can barely move his right arm and sometimes struggles to find the right words. Returning to street duty might be an elusive dream. He now handles administrative tasks at the Indianapolis Metropolitan Police Department. Fishburn displayed what might be his deepest emotional wound when Deputy Prosecutor Denise Robinson asked, "Did you like being a police officer?" "Yes," he replied tearfully.

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