Window Cleaning - Water Or Chemicals?

Since 1997 Ionic Systems has manufactured The Reach & Wash® System for the cleaning of windows, solar panels and many other high-level surfaces quickly, efficiently and with little environmental impact.

Window cleaning - water or chemicals? Window cleaning used to be something of a craft in which specialists on ladders would work hard to produce a streak-free finish using a detergent solution and a squeegee. But factors such as speed, efficiency, safety and sustainability have become increasingly important and perhaps even more valued than craftsmanship.

Enter the water-fed pole solution. But what are the pros and cons of using pure water versus traditional window cleaning systems? Ann Laffeaty finds out.

Window cleaning used to be something of a craft in which specialists on ladders would work hard to produce a streak-free finish using a detergent solution and a squeegee. But factors such as speed, efficiency, safety and sustainability have become increasingly important and perhaps even more valued than craftsmanship.

Enter the water-fed pole solution. This removes the environmental impact of chemicals by using pure water alone while also allowing operatives to clean windows safely – and more quickly - from the ground. So why would anyone ever again require a traditional window cleaner?

Marketing manager of Ionic Systems Philip Hanson (pictured) says the benefits of water-fed pole systems can be summed up in three words: safer, faster and higher.

“Using hand tools requires working at height and unfortunately, falls from height have always been the biggest killer of window cleaners,” he said.  “Most companies we deal with switch to our Reach and Wash system for safety reasons.”

He says most window cleaning companies can double their productivity by using poles.  “In window cleaning where time is money, this increased efficiency is a serious benefit,” said Hanson.

And he adds that water-fed poles can clean at greater heights without the need for access equipment. “Currently poles can clean to over 24 metres from the safety of the ground, and cleaning companies are using poles where previously they would have used hydraulic platforms or even rope access,” he said. “This means the work is not only safer, but it is also much more cost-effective.”

According to Hanson, the effective use of hand tools such as an applicator and squeegee is a skill that takes many weeks’ practice.  “In contrast, even a complete beginner can use a water-fed pole to clean effectively with only a little training.”

And he claims sustainability is a further advantage of water-fed poles. “Since only highly purified water is used, no cleaning chemicals are required,” he said.

The company’s managing director Reuben Reynolds (pictured) concurs that traditional window cleaning methods are already dying out. “UK squeegee sales have dwindled and I think this will soon be the case all over Europe and across the rest of the world,” he said.

Ionic’s Reach and Wash system was launched more than 20 years and the company considers itself to be a pioneer in water-fed pole cleaning. However, Reynolds concedes the system might not be ideal for use on older, damaged windows.

“If a building has poor wooden frames from which the putty is coming out, it might be a problem,” he said. “But if you can’t afford to have windows replaced, why would you have them cleaned?”

Both he and Hanson are convinced that the water-fed pole market is on the up. “Traditional hand tools will never be replaced completely because they are still the best way to clean in certain circumstances, such as for interior windows,” said Hanson. “But while squeegees will continue to be used in these cases, I think window cleaners will increasingly use poles for external use.”

Unger’s strategic business unit director Torsten Deutzmann (pictured) also believes that pure water systems beat traditional cleaning methods hands down. “Pure water dries without leaving the spots from dissolved solutes that can be found in ‘normal’ water,” he said. “It also delivers a better result - and it does so without the need for chemicals. This ability to clean without leaving spots and streaks delivers a better, faster solution that boosts productivity. And because a thorough clean can be achieved without the use of chemicals, environmental goals are attained.”

Unger offers a range of window cleaning equipment including squeegees, washers, scrapers and accessories, many of which are designed to work with the company’s Nlite water-fed pole system.

According to Deutzmann, pure water is particularly suited for solar panel cleaning.

“Solar panels have to be cleaned regularly to ensure they are working sufficiently effectively to recoup the financial investment needed to install them,” he said. “Cleaning with chemicals can leave a film on the panels that could prevent the sun’s rays from getting through. This may prevent solar panels from producing the required energy levels.

“Water-fed poles allows solar panels and high windows to be cleaned safely from the ground which not only makes the work safer, it also increases profitability since it avoids having to hire equipment such as mobile elevating work platforms.”

Lehmann’s marketing director Pepijn Carlier also believes the increasing popularity of solar panels is helping to boost the water-fed pole market. “Some solar panel manufacturers say their products are naturally cleaned by the rain – but try leaving your car out in the rain for two weeks and see how clean it will be,” he said. “In order to be viable, solar panels need to be cleaned as fast as possible and as cheaply as possible - and this is a job for water-fed poles.”

Lehman’s Qleen system uses light aluminium poles and pure water along with a range of specialised brushes for various applications and surfaces. The company also makes squeegees and other traditional tools.

Ettore vice-president Niels Ysbrandy (pictured) feels safety is a huge advantage of water-fed poles. “The authorities are trying to prevent people working on ladders for long periods of time, which means people have started to look at alternatives,” he said.

Large areas of glass

According to Ysbrandy, water-fed pole cleaning is particularly suitable on large areas of glass. “It is all about manpower,” he said. “If you use a ladder you have to reposition the ladder all the time. And you can clean glass very well with pure water. It is also faster than using a squeegee and the results are streak-free.”

Another advantage is that cleaning with a water-fed pole is relatively easy, he said. “A squeegee takes more practice which means training is easier with water-fed poles.” Ettore offers traditional window cleaning products as well as water-fed pole options, and Ybrandy believes both solutions have a place in the market.

“Although climbing up and down a ladder can be exhausting, you still face a physical challenge when working a water-fed pole,” he points out. “It is particularly tiring when working at heights above the third of fourth floors of a building.”

He says safety guidelines discourage the use of poles of more than 12.5 metres in length in any case. “Window cleaners still often go up to 18-20 metres, however - and with poles of over 12 metres in length there is the safety risk of the pole falling.”

He adds that an advantage of using a squeegee is the fact the operator remains close to the glass being cleaned. “The window cleaner scrapes the dirt and moisture away from the glass and leaves the surface dry,” he said. “This means he or she can instantly see if the window is clean. But with pure water you need to follow a strict pattern of cleaning and rinsing to avoid missing any areas of the glass. And you can only see the areas you have missed once the glass has dried, which can take up to half an hour in some cases.”

He says water-fed pole cleaning is not always the best solution when cleaning the windows of older buildings or those with damaged facades or cracked paintwork. “With a water-fed pole you have to wet the whole frame and if the paintwork between the floors is old and cracked, the water running down the walls could repollute the glass beneath,” he said. “And of course, you can’t use a water-fed pole system for indoor windows.”

Director of Moerman Marc Roels (pictured) adds that the market for squeegees and detergents is still strong. “Detergents are still more efficient than ionised water for removing heavy grease,” he said. “And while a growing number of people are becoming concerned about sustainability, there is an increasing trend towards using detergents that are more environmentally friendly.”

Moerman has manufactured traditional window cleaning products for 125 years and among its latest products is the ProClean system which includes squeegees, handles and rubbers.

According to Roels the market for traditional window cleaning products is sustainable - and is also likely to grow. “We are seeing an increase in new types of families where both partners work, which means people no longer have the time to clean their own windows,” he said. “Traditional methods are more commonly used in domestic homes than water-fed pole systems so there is potential for growth.”

He does admit that there has been a recent trend towards the use of high-reach water-fed pole systems. “This sector is growing but it is still a relatively small part of the overall market – and I wonder if it will grow in the long term,” said Roels. “High-reach pole systems use a lot more water than traditional methods, and as water becomes increasingly scarce it will become more and more expensive.”

Ettore’s Niels Ysbrandy agrees that there will always be scope for traditional cleaning methods. “They won’t die out altogether since there are a lot of situations where water-fed pole cleaning is not ideal,” he said. “With pure water systems you have to bring a truck and a water tank with you to the job - and sometimes it is simply quicker and more flexible to use a bucket and squeegee.”

And Lehmann’s Pepijn Carlier agrees with this verdict. “If you have only a small area of glass to clean - say two square metres – someone with a ladder will have completed the task before you can even get a machine out,” he said. “

“And in any case, there will always be customers who prefer to have their windows cleaned by a person on a ladder because some people simply like the traditional ways of doing things. That’s why so many cleaners still use brushes and smaller vacuums - because that’s the way things have always been. Though if this situation is still the same in 20 years’ time is anyone’s guess.”

Ionic Systems Unveils ZERO - Ultimate Pure Water System

The ZERO system is launched, with fully automated backwash and regen cycle, producing 18mohm water to zero parts
per billion quality.

Ionic Systems at ISSA Interclean, Amsterdam present the new  ZERO™ system - pure water anywhere. Vehicle and Trailer based systems offer the greatest amount of flexibility, allowing the window cleaner to take the supply of pure water wherever it is needed. With no need to access a water or power supply, mobile systems allow pure-water cleaning to be performed even in the most remote areas. 

The Zero Reach & Wash system represents a leap forward in pure-water cleaning. With several unique technologies, it is simply the most advanced system available. The Zero will make the working lives of everyday window cleaners more efficient and more productive. Replacing manual maintenance with fully automatic maintenance cycles, the Zero will keep the filters in the best possible working order. A high degree of control is available by means of the Zero’s new digital control panel, making the Zero easy to operate and simple to use.

• Automated flush & regen cycle: The Zero is designed to keep the RO membrane and other filters in the best condition possible by automatically flushing the RO membrane before each fill and regenerating the water-softener filter at the end. 
• Digital control: Auto-compensating digital flow control allows precise operation of the pumps. Simple operation and clear
  
  display makes setting and adjusting flow straightforward. When filling, the control panel also shows the status of the flush & regen' cycle.
• Zero parts per Million: Multi-stage water treatment with advanced recirculation system produces water with purity of less than 1 part per million of TDS. (The Zero PPB system has additional filtration which enables it to produce water a thousand times purer.
• Split-charge relay: As well as a mains charger, the Zero has a split-charge device. This maintains the system’s battery by actively monitoring and managing the charge available from the vehicle’s alternator. 
• Twin pumps: The Zero has, as standard, two independently controlled pumps allowing more than one pole to be used at the same time. This allows the option of several operators working from the same system. 
• Refillable filters: Completely redesigned filter housings allow the filter media to be replaced without the need to replace the whole unit. The new filter housings are extremely robust with non-leaking John Guest® fittings.

Pure water window cleaning systems fall into three categories; 

Only Just Zero: De-mineralising (DI) systems employ resins to purify tap water but have to work hard to achieve water at zero parts per million, consequently they have to be replaced frequently and are not recommended for use in hard water areas because of their short life and high operating costs.

Zero: Combining Reverse Osmosis (mechanical filtration) with DI usually supported by carbon, 5 micron and sometimes a water softener (recommended) can produce water at 0 parts per million (1mohm) quality water. Five stage systems deliver consistently better quality pure water in high volumes even in hard water areas, the annual running cost per litre is significantly lower than de-mineralising systems.

Completely redesigned filter housings allow the filter media to be replaced without the need to replace the whole unit.
The new filter housings are extremely robust with non-leaking John Guest® fittings.

Absolute Zero: Employing seven stages of filtration to remove all minerals, organics with 100% bacteria kill rate ensures the very purest water at zero parts per billion (also known as 18 Mohm water). 18Mohm water delivers the most spectacular cleaning results with less water needed for rinsing. These systems are fully automated ensuring both water quality as well as lower annual running costs.

Why Zero Parts Per Billion?
• Less Water Needed for Rinsing
• Spot-free Results Even
on First Cleans
• More Aggressive Cleaning
• Lower Running Costs

A THOUSAND TIMES BETTER: Window Cleaners who use Reach & Wash systems know that the purity of their water is of paramount importance. Even a relatively low TDS value can lead to spotting, as these dissolved solids are left behind after the water dries. But there is more to consider than the impurities in the water to begin with. A certain volume of water has the capacity to dissolve only so much before it becomes saturated. For example, a glass of water can only dissolve so much table salt. If any more is added after saturation, it simply sits in the bottom of the glass in solid form.
Similarly, the water used for cleaning can only dissolve a certain amount before it becomes saturated. If you have fewer impurities to begin with, then there is more dissolving capacity for cleaning. The purer the water used, the better it will be at dissolving dirt. This means less water is needed for rinsing, and a far greater certainty of spot-free results!

Optional Extra: The Zero’s Hot Water upgrade enables the system to heat the pure water (using a diesel burner) up to 80°C in minutes. Heated pure water gives fantastic cleaning results, powering through first cleans effortlessly and keeping your working even when the temperature drops. In Poland and Russia, Thermopure™ operators keep on working even in temperatures as low as -15°C. The diesel burner can be fed with diesel either from the vehicle’s own fuel tank, or a separate remote tank.

See the last time Ionic were at the ISSA Amsterdam Interclean show here. Interview with Ionic systems here.

Mixed Messages On Water Ban For UK Window Cleaners

Seven water firms are introducing hosepipe bans from April 5.

The Federation of Window Cleaners ((FWC), Ionic Systems & now the defunct APWC were all active in persuading the Government to let window cleaners carry on using their water fed pole systems during hose pipe bans. With the latest news, it's best to contact your local water provider in your area to find out your status. If you are a registered business & carry water for use in your business, then you should carry on work as normal.  As always, please check with your local water company, links have been provided below for the seven water firms.

Price hike fears as hosepipe ban introduced: At present, the ban will only apply to domestic use of hosepipes for things like gardening, washing cars and windows and filling paddling pools. Businesses and other commercial operations are not affected. But there is a postcode lottery over who will be hit by the ban. It will affect the majority of customers in the region, apart from a triangular region between Aldeburgh, Great Yarmouth and Eye covered by Essex & Suffolk Water, who has confirmed it will not be introducing restrictions for now. “It’s the earliest time we have had a hosepipe ban but Essex and Suffolk are one of the driest regions in the UK,” said Prof Colbeck. “I cannot see the hosepipe ban being lifted even if it rains all over the summer unless we get a long period of persistent rain.”

The South East of England and East Anglia are officially in drought, according to the Environment Agency and DEFRA. Seven water companies within this area are affected, including Veolia Water, who supplies water to the St Albans area. As of today, 13th March 2012, Veolia Water will be applying for a Temporary Use Ban, which will come into effect from 5 April 2012. This means restrictions on the water use of all domestic customers to help conserve water and a hosepipe ban will come in to play. The ban on hosepipes will mean that they will not be able to be used domestically for gardening, cleaning cars, bikes or boats, topping up garden ponds, path or garden cleaning, or home maintenance, such as window cleaning. The use of watering cans will still be permitted. Those who choose to breach the restrictions could be prosecuted and fined up to £1,000.

What the ban means: At present, the ban will only apply to domestic use of hosepipes for things like gardening, washing cars and windows, running sprinklers and pressure washers, and filling paddling pools. Businesses and other commercial operations are not affected. People can still water their gardens if they use a watering can, not a hose, and can still clean their cars, provided they use a bucket. There will be a small number of exemptions “to protect jobs and livelihoods and the infirm”. People have until April 5 to contact Anglian Water to suggest they should be exempt.

A hosepipe ban is set to hit Colchester. Seven water companies in the South East, including local provider Anglian Water, announced the decision on Monday. It will affect domestic customers from Thursday, April 5, just before the Easter Bank Holiday weekend. Customers have been advised to water their gardens using a watering can and wash their cars from a bucket. The ban will only apply to domestic use of hosepipes for things like gardening, washing windows and filling paddling pools. Businesses and other commercial operations are not affected. The step is being taken following the driest 18 month period in more than a century.

The ban is primarily aimed at domestic users and Thames Water said commercial users, such as car washes and window cleaners, were exempt from the ban, while national and international sporting events would be similarly spared.

Water firms confirm hosepipe ban from next month: A hosepipe ban will come into force across the south east in an effort to combat the continuing drought. Southern Water, South East Water, Thames Water, Sutton and East Surrey Water and Veolia Water have all announced that restrictions will be imposed. A hosepipe ban will be enforced on customers just before the Easter weekend, on Thursday, April 5. "We know these restrictions will be unpopular, but they will save a lot of water," said Martin Baggs, chief executive of Thames Water."A garden sprinkler uses as much water in an hour as a family of four uses in a day, and when water is in short supply the needs of families must come first. "We want to encourage everyone to continue to voluntarily save as much of this precious resource as possible, so there is enough to go around all our customers, however long it stays dry," Mr Baggs added.
The Temporary Use Ban is being used to combat the effects of a severe drought in the south east, which was officially confirmed by Environment Secretary Caroline Spelman on February 20. Since March 2010 the region has had 35cm less rain than normal and groundwater levels across parts of the Thames Water region are close to the lowest ever recorded. The restrictions include using a hosepipe for domestic purposes, such as watering a garden, filling pools, cleaning paths or patios and privately owned cars.
However, there are exemptions allowing those with mobility problems who hold a Blue Badge to water plants and gardens on domestic dwellings, for some commercial use such as window cleaners and car washers and for national and international sporting events. Under the terms of the ban, customers can still water their gardens and clean their cars provided they use either a watering can or a bucket. Mr Baggs added: "Anyone who willfully breaches the terms of the water-use bans can be prosecuted. And we will do that if necessary. "But we would much prefer to get results asking for people’s help, understanding and co-operation."

Hosepipe ban - Key facts and figures on the drought: Water companies across southern and eastern England are bringing in hosepipe bans in the face of drought conditions, it was announced today. Here are some key facts and figures about the potential drought, following two unusually dry winters which have left reservoirs, aquifers and rivers well below normal levels:

:: A total of seven firms are introducing water restrictions - Southern Water, South East Water, Thames Water, Anglian Water, Sutton and East Surrey, Veolia Central and Veolia South East are all bringing in restrictions on water use in the drought-stricken South East and East Anglia regions.

:: Water companies across England and Wales leaked 3,365 million litres a day in 2010/11, according to Ofwat, the economic regulator of the water and sewerage industry.

:: In 2010/11 six companies failed their leakage targets - Anglian, Dwr Cymru, Northumbrian - North East operating area, Severn Trent, Southern and Yorkshire.

:: Water UK has warned that customers are used to using 150 litres of water per day which, with industrial processes and other demands for water, leading to UK water demand of around 17.5 billion litres a day.

:: The Thames Valley and London has received below-average rainfall for 18 months of the last 23 months.

:: 2010-2011 was the third driest two-year period in the Thames Valley and London since records began 128 years ago.

:: Across East Anglia, the last six months have been the driest since records began in 1921.

:: Anglian Water is imposing its first hosepipe ban for more than 20 years, but said the move was the "most sensible and responsible action" to safeguard customer supplies this year and beyond.

:: Flows in the River Lee, which goes through Hertfordshire and north east London, are less than a quarter (24%) than the long-term average for the waterway, while the Kennet in Wiltshire has seen flows of less than a third (31%) of average levels.

:: The Portsmouth area received below average rainfall in eight of the last 12 months.

:: Significant numbers of rivers have low flows for the time of year, making it difficult for fish such as salmon and eels to migrate upstream. The current situation is therefore likely to have an impact on fish populations in a number of rivers this year.

:: The 26m deep well at Martin Down that supplies the National Nature Reserve on the Hants and Wiltshire border was dry from the beginning of July 2011 until January 2012. This is unprecedented in the National Nature Reserve's records, as the well is normally only dry between August and November, in drier years.

:: Groundwater levels Thames Valley are close to the lowest ever recorded, and many tributaries of the River Thames are running very low, particularly the River Pang, which is running at a third of average flows in Berkshire. The river, home to Wind In The Willows' Ratty, has dried up entirely upstream of Bucklebury for seven miles north to its source at Compton.

:: One of South East Water's key reservoirs at Ardingly, West Sussex, is less than half full, while Bewl Reservoir, in Kent, from which the firm takes a share of water, is at two-fifths of capacity.

New Ionics 'Grafter' Water Fed Poles

 

The GRAFTER is a completely new range of waterfed poles, designed specifically for residential window cleaning. Grafter poles are made from a glass carbon fibre mix, which makes them ideal for low to mid-level cleaning. Because of the very short collapsed length, they are particularly easy to use at ground level, and readily stored in any vehicle. Hard wearing and light-weight, the grafter is the ideal robust and affordable residential pole. The Grafter PLUS features the same short collapsed length as the standard grafter, but has greater carbon fibre content in all extendible sections. Therefore, it is easier to use (especially at heights above 25ft), more rigid and harder wearing. All Grafter poles come complete with a 12” residential brush as standard. Upgrade to a LedgerTM brush for an additional £11. NOTE: All weights and dimensions include brush-head assembly and hose. More info here.

The Glyder is a full carbon pole, manufactured from high grade carbon fibre. Not only does this give the Glyder superb rigidity, but also enables it to be very hard wearing without sacrificing on weight. Those who try the Glyder find that it is the perfect combination of rigidity and lightness, making it the ultimate pole for residential cleaning. The excellent rigidity makes the Glyder the pole of choice for cleaning at awkward angles, easily reaching over obstacles while remaining fully controllable. A short collapsed length makes the Glyder easy to use at ground-level, even in confined spaces. Like all Ionic poles, the Glyder is built to last, and the high grade carbon means the pole is extremely tough and robust.

The SWIFT range has been specially designed & engineered to meet the unique requirements of cleaning at 50, 60 and even 80 feet. One of the most important characteristics needed is rigidity. Only a very rigid pole will be controllable at these heights, therefore the material the tubes are constructed from must be incredibly strong. Swift poles utilise a specially developed multi-modulus carbon fibre construction throughout, and thanks to high-precision manufacturing techniques, have tighter tolerances between the sections.

The Swift range incorporates TRANSVERSE clamps, which have a smaller profile reducing both pole weight and collapsed length. And because they grip the sections with a wider clamping area, they grip more powerfully and evenly, leading to further improved rigidity.

The result is that the Swift pole is unrivalled in rigidity, and is the only composite telescopic pole to reach to 80ft available anywhere in the world. But this outstanding rigidity has not come at the cost of weight or size. Thanks to a specially developed thermoplastic toughened matrix system (TMS), the Swift range is remarkably light-weight for such long-reaching poles, and have amazingly narrow handle sections (from just 35.5mm). It’s no surprise then, that window cleaners all over the world are now using Swift poles to clean where previously only hydraulic platforms or abseiling techniques could reach.

But that’s not all... The 35ft and 45ft Swifts are now widely used by commercial window cleaners because the improved rigidity, light-weight and narrow handle width allows them to get through their mid-level commercial work up to 30% faster than using other poles. More info here.

•  GRAFTER 17ft - 32ft Carbon glass fibre mix poles, ideal for residential work up to about 25ft, with the occasional need to reach a little higher. A short collapsed length means ease of use at ground level.

• GLYDER 30ft - 40ft Carbon fibre poles with excellent rigidity and lightness, as well as short collapsed length. Great for residential and low-rise commercial where 30-40ft reach is needed regularly. A real workhorse, for use all day, every day.
• 
  
• SWIFT 35ft - 80ft Carbon poles with unsurpassed rigidity and lightness. With extremely tight tolerances between sections, Swift poles are designed specifically for medium to high level commercial work. Very narrow handle sections make this pole comfortable to use even for prolonged periods.

Also see "Q&A With Reuben Reynolds of Ionics Window Cleaning Systems."

Q&A With Reuben Reynolds of Ionics Window Cleaning Systems

 

Today we are talking to Reuben Reynolds, Managing Director of Ionic systems who are the largest manufacturers of water fed poles in the world.

So were you a window cleaner formerly or have you always been in sales?

I started my sales career at the age of twenty and was originally from an agricultural background. I had been friends with Craig Mawlam for a number of years before I joined OTT (Over the Top) to launch the Reach and Wash System. What got my attention was the obvious attraction of being able to work from the safety of the ground but under further investigation, realised that the work could be done in less than half the time and to a better standard than traditional methods. I was sold on the concept, I then shared the same vision as Craig, that this was going to change the way that window cleaning was going to be done in the future. When I first joined OTT, I worked on both aspects of the business promoting the Reach and Wash System and expanding the core original window cleaning business. The first couple of years I feel were essential for my grounding and understanding of the Industry. Being able to educate and win new window cleaning business for OTT was rewarding and built my confidence and understanding of how to demonstrate the equipment on all the different types of windows and frames.

Do you clean your own windows?

Yes I do my own windows and my next door neighbours, my neighbour is an awesome cook so it definitely worth my while.

You’ve been in many Ionics videos – were you pushed or did you jump?

I guess I jumped, it was a case of I knew what I wanted to capture on film and I guess it is easier to do it yourself than direct. You will see in more recent videos we have taken a different angle by putting the customers in front of the camera to get their view on existing products. Check out the new video, that has just been released.

How did you start out at OTT (Over the Top) and what was the transition like as Ionics became a brand name?

I joined OTT in 1997 to launch the Reach and Wash and Over the Top was the name of the Window Cleaning business. The company changed names to Ionic Systems after the window cleaning arm of the business was sold. At that point it made sense to have a name that was more distinctive to what we do as a manufacturing business. With the cash investment from the sale of the window cleaning business we were able to invest heavily in injection molding, which meant we able to design and create specific products for specific purposes. This has the taken the business from an assembly business to a manufacturing business in the true sense of the word.

Craig Mawlam is one of the best speakers I’ve heard – does he still work within Ionics or does he take a backseat these days?

Although he may not be as visible as he once was, Craig has not taken a back seat, he is at the sharp end of the Research and Development of new products and is the main figurehead of the training arm of the business, the British Window Cleaning Academy (BWCA). Craig is also heavily involved in serving and developing overseas markets and assisting the export team with providing installation and operational training for our International Distributors.

What brought about the creation of The British Window Cleaning Academy (BWCA), how many people have passed through the doors?

The creation of the BWCA came about as OTT first started manufacturing temporary anchorage equipment for abseiling. The PPE regulations required that training in the use of the equipment was a requirement and the first courses were for Window cleaners who needed to learn how to abseil, and abseilers who needed to learn how to do Window Cleaning. As for numbers, approximately 1200 window cleaners receive BWCA certification every year, and the BWCA Clear Choice scheme has just under 2,000 members.

With around 30 employees at Ionics – what percentage are utilised for training purposes?

20%

What’s next on the agenda for Ionics?

As the global market is opening up we can see a number of opportunities for Ionic, some window cleaning related, others water treatment, and yet others that we plan to innovate entirely new products for.

What has been the response to the Glyder pole and the newer Swift water fed poles?

We have had a fantastic response to the new ranges of water fed poles and sales have exceeded our expectations, and with winning the Innovation award with the Swift pole this year, that was the icing on the cake. All the window cleaners that have had the poles in their hands have only positive things to say.

The Ergolite3 was the first production pole to top 72 feet – what were the complications in designing at this height?

There is always challenges to creating high level poles, the important factor as with all poles is creating a rigid and durable pole that is going to stand up to day to day use. The E3 material is a very high modulus material that has given us the rigidity required for that height range using the original ergolite clamps

I hear the Ionics research team are working on a new pole – apparently it tops the 80 foot mark – tell me more?

The new 80ft is an exciting new project we have been working on utilising the transverse clamps and with tighter tolerances between the sections, this has allowed us to produce a very rigid user friendly pole. The final production model will be available shortly, so keep a look out for a new promo' video available to view soon.

Do you ever think there will be a production pole over 100 feet?

If you asked this question a few years ago I would have said no, but with advanced carbon tubes and clamps it could be possible. There are a number of issues that we would need to be addressed before we could do this, but maybe, watch this space!!

The Pro6 and QuattRO trolley have been major successes for Ionics – why these models of all the range?

The Pro-6 is the biggest seller of all of our truck mounted models due to the water saving technology i.e. rejecting only 20% of the treated water as waste. In a time where people are realising that water is a precious recourse, we need to conserve as much water as we can. And of course lower the water bills!! The QuattRO has been very successful in countries where access to water on-site (rather than taking a supply of water to the site) is the norm'. As such it has been a great export success. This compact trolley system has equal technology to the Pro -5 with the added benefit of being portable.

Selling vans pre-fitted with Ionic systems was pure genius – who came up with that idea?

We have offered van packages since the launch in 1997. It soon became apparent to us that most window cleaners operated out of small vans with low roof racks and small payloads, which are perfect for carrying ladders and traditional window cleaning equipment. Most of these vans were unsuitable for what the customer required with a Reach and Wash System (to small), so if we could help the customer source the whole package and spread the cost over a few years this would make it affordable for most window cleaners.

Some say that Ionics are over-priced, what do you say to them?

Most people realize that you get what you pay for, and that quality has a price. We cover a wide range of products that cater for different price brackets and I feel that we are pretty competitive for a "like for like" product with the added benefits of a second-to-none after sales service and products in stock.

Ionics were first to roll out the Thermopure - Does hot always clean better?

In most circumstances yes, and anyone who uses hot water on a regular basis will attest to this. Where hot water doesn’t do so well is on poorly maintained old frames, where it can draw out a lot of dirt residue onto the glass that may be better off being cleaned with cold water and as a two step process. Problem windows like this can cause difficulty for even the most experienced window cleaners, and we cover them in great depth on the BWCA’s waterfed pole course. Those types of jobs aside though, I’m confident that the vast majority of users would agree that hot water does indeed clean better than cold.

The Pro10 indoor WFP system was revolutionary when it came out – tell the readers about it?

The Pro-10 machine overcomes a lot of obstacles with internal glass cleaning with being able to use the benefit of heated pure water using a telescopic pole from the safety of the ground.

The concept relies on having a head that delivers pure water and then being able to vacuum the dirty water residue from the glass in one action. The electric Pro-10 utilises 2 x 1200watt vacuums to create the suction and a 240 volt delivery pump to supply the water up a telescopic pole up to 40ft. The machine comes complete with sediment and DI filters for recycling the dirty water for reuse. There is no need to replace pads or cloths, so continuous working gives it an edge over traditional methods and micro fibre pad options. The initial outlay is more than a standard squeegee pole, but the benefits of no drips and lack of chemicals or detergents leave the windows cleaner for longer. I would urge people to get a demo if they are interested, as there is a skill to operating the poles at the right angle.

You’re due to roll out the Ionics road shows in a few days – what do you love about them?

It is great to get your products into the hands of customers without them having to travel too far to see them. They can try the water fed poles before they buy and are able to compare them against other pole ranges and their own equipment. Also, it’s a great opportunity to speak directly to our customers and those who are using our systems day-to-day. Window cleaners themselves are always coming up with very good ideas to solve various problems, and as a manufacturer it's very important that we don’t ignore their input, but rather respond to their needs.

Any funny incidents?

For me doing a Reach and Wash demonstration in London on an empty building with only the client and a security guard on site - the client and I were not allowed to check how the window that I had just cleaned from the inside had dried, without him escorting us. So I had cleaned the windows and we went in to check the results. On inspection they had not dried out to well, the glass still had water droplets on it but the glass was still quite dirty. So the client did not look to impressed and I explained that the windows were really dirty and that it would require an extra clean and then it would be perfect. So we went back down in the lift to go over the windows again. The client went to get us both a cup of coffee while I gave them a second going over. We drank the coffee and then went back in with the security guard to go up in the lift to inspect the windows. Well the window looked dirtier than before and I had no explanation to why it had not worked. There was a silence then the security guard turned to us and said I think I know what the problem is, I thought what the hell does this guy know about window cleaning! Then he said we are on the wrong floor, the windows you cleaned are on the floor above. Sure enough as we inspected the windows that I had actually cleaned, they were perfect. So the moral to the story is do not upset the security guard as it would have lost me the sale!!

Most people don’t realise Ionics exclusively sell the traditional Vermop Toplock range in the UK – do you ever think traditional window cleaning will be phased out completely?

No. Traditional window cleaning will still be a tool of choice for cleaning internal windows and low level windows on some sites. It is a case of choosing the right method for each situation, with careful regard for health and safety and efficiency

With the water drought situation in the UK, Craig was instrumental in keeping WFP users up and running. Do you ever think WFP could be banned in extreme situations?

The drought orders we saw a few years a go understandably caused a good degree of concern for window cleaners, and had we not fought our corner vigorously there is a possibility that window cleaning may have been affected to a much greater degree. As it turned out, it was eventually established that window cleaning with waterfed poles would only be affected in the most severe phase (“phase 3”) of a drought order. To put that in perspective, “phase 3” would also involve householders having to queue for and collect their water from stand pipes at designated times of the day. I believe this is sensible, and if a “phase 3” situation ever came about, then it would be practically impossible for window cleaners to continue to use poles anyway, even with no legislation. Thankfully, even though drought orders occur about every 3 or 4 years, the Environmental Agency estimate that a “phase 3” situation occurs only once every 500 years, so it’s not something we have to lose too much sleep about on a day-to-day basis. Other types of businesses were not quite so well represented, and as a result, do not have such a dispensation. Golf clubs and sporting grounds, for example, must cease watering their lawns in “phase 2” situations.

With 28 Ionics fitting centers worldwide, do you actively call on each one?

Although I have not personally visited every fitting centre we have established, I have played my part in providing parts of the sales training, my colleagues have covered technical training either on site or at our factory. Our distributors are very important to us, as they are the face of Ionic in many different countries. We have an on-going development program for them, both here in the UK and overseas, and we regularly train them with regard to new products, installation techniques and new market areas.

The production of Koi carp was another Ionics brain child – is it still going?

Koi Carp is a very specialised area, and we are partnered with a major Koi industry supplier to provide water purification filters for the Koi Carp industry to over sixty countries globally. As we manufacture all our own filters, they are used for many different markets around the world, Koi being just one.

You only spoke to Don Chute last week – did it take you by surprise at his passing?

Yes it did, I only spoke with him a week before his passing, I knew it was terminal but I thought he had a little time to do some of the things we talked about on his bucket list.

Don was a great ambassador for the industry and true friend he will be sorely missed.

Why did Ionics backtrack in the USA with the school and Ionics center – was it a logistical problem?

We knew that window cleaning in the USA is fundamentally different to that of in Europe, and the market presented some specific challenges, one of which being the its sheer size. In order to open things up, we really needed a permanent representative, and Don fitted the bill perfectly. We were able to get a good insight into the market and the QuattRO product range was developed as a direct result.

The fact that the USA is such a large country also meant that replicating the training school has its difficulties. Don Chute was a great teacher, and the American training school was well received. But when he had a heart attack while on the road giving the training, we thought we would stop for a while and then re-launch it at a later date. By that time, we had successfully built the Reach and Wash brand in the States, and American window cleaners were much warmer to the idea of using waterfed poles. It was the right time to sell through  a distributor that is well known and respected - J Racenstein. It was also no accident that the distributor we chose is the largest supplier of window cleaning equipment in the USA. That has proved to be a very good move, and the USA continues to be one of the fastest growing markets for us.

You don’t use boar hair brushes on the end of your WFP’s – any reason?

Yes. We tested them extensively a few years ago, and came to the conclusion that they trap the dirt in the brush tips and this would mean taking the brush off the glass for rinsing to get a good result, when a monofilament brush can be left on the glass to get the same result.

We don’t advocate removing the brush off the glass while rinsing, as this causes upper body stress while working on higher level windows, and really why go the effort if you don’t need to? Ionic brushes are specifically designed so that lifting-off to rinse is not needed.

Tell the readers more about your new clamps on the Swift WFP.

The new transverse clamp is a great simple solution to clamping the pole sections, by having the lever closing in a transverse direction it is now half the size of a vertical lever clamp. This makes the clamp a lot lighter and the collapsed pole length shorter. It also has a wider range of adjustment which gives the clamp a longer working life. The levers can also be set to open to the left or the right, which is useful for those who may be left-handed. The response we have had from the new clamps has been very positive, and it seems clear that the vast majority of users prefer them. We now fit them as standard on the Swift and Glyder poles.

Do you speak to Craig on a regular basis?

Yes. Although Craig is less visible to customers than he was previously, he is heavily involved in Research and Development and BWCA training. Both of these are absolutely integral to what Ionic does.

What makes Reuben Reynolds tick?

As you get closer to being middle aged (some would say I am already there) your priority and ambitions change slightly, what was important to you 10 years ago is less important to you now and other things take that priority.

I have two step sons working in the business and Craig has his Son Jason working with us, and I am really enjoying working with the next generation of Ionic. They remind me of the way Craig and I were thirteen years ago, their enthusiasm and energy to take the business forward. I am very fortunate to have a great team that I have worked with for many years. I try and work smarter rather than harder these days, so I try and get the work life balance, so my kids and my wife get some time too.

You play the guitar – what are your influences?

I am learning to play the guitar, this is something I enjoy doing with my son Joseph. I was brought up on a diet of Rock music that is my first love and with spending a little time in Canada working when I was twenty - this got me into a lot more American country/rock influenced music. With the internet now, a lot of old great bands can still keep in contact with their fans and make a living out of touring, so I enjoy watching live music.

If you weren’t working for Ionics – a rock star?

No I don’t think so, I would have to pay them to listen to my music. I think with the skills that I have gained over the past twenty years I would be running some kind of business.

Where do you see the window cleaning industry in ten years from now?

Good question. I think the buzz word these days is “sustainability,” so I would say we’ll probably see a much greater emphasis put on eco-friendly solutions with renewable energy and covering a safer working environment.

ISSA/InterClean Ionics Window Cleaning Systems

Reuben Reynolds (pictured) was on hand at the ISSA Amsterdam show to show me the SWIFT waterfed pole. It is the new premium pole range from Ionic Systems. Two years in development, the SWIFT waterfed pole is a truly revolutionary pole, setting new standards in weight, stiffness and durability. For these reasons, the SWIFT pole won the Innovation award at the 2010 Windex Exhibition. So what makes the Swift so special? The SWIFT incorporates several important innovations.

• Exremely Light
Approximately 31% lighter than the Ergolite, the Swift sets a new standard for lightweight waterfed poles

• Transverse Clamps
Our revolutionary new clamp grips the sections more powerfully and eveny,
meaning greater rigidity. Its smaller profile also means that collapsed length
is significantly reduced, as is overall pole weight.

• Extra Robust Carbon Fibre
The use of higher-grade, very hard wearing carbon fibre ensures that
the Swift pole will last longer than other poles.

• Greater Rigidity
A combination of our new clamping systems, higher grade carbon
fibre weave and smaller tolerances between sections means that the
Swift has unrivalled rigidity.

• Shorter Sections for Easier Handling
Easier for stowing, using, and transporting. Reduced section length means
the Swift is significantly easier to use

The SWIFT is available now. For full specifactions and prices of
each of the Swift poles, See the Swift in the Ionic Online Shop.

The new Reach & Wash QuattRO trolley mount system is a revolution among mobile systems, bringing the benefits of spot-free pure water cleaning to a wider range of cleaning and maintenance applications than ever before possible. The QuattRO can easily feed waterfed poles up to 45 feet using water pressure alone - NO electrical supply needed! Comprising activated carbon filter, a water softener, reverse osmosis filter and finally a colour-change DI filter to produce water of exceptional purity. Perfect for using waterfed poles where there is a supply of water available on-site even in hard-water areas. The QuattRO is powered by water pressure and does not require electrical power. However, to use with waterfed poles in areas with low pressure we recommend the use of the optional pressure booster pump."

Previous information on the Reach & Wash QuattRO trolley can be found here.

Ionics Systems at the Federation of Window Cleaners Show

Just over 12 years ago, Ionic systems Ltd launched the revolutionary system Reach & Wash ® in 1997. Since then, the Ionics system range has become a global brand, and the industry standard for window cleaners worldwide. Ionic global systems, exports to 18 countries. When a customer invests in a system, they are not just purchasing a piece of equipment, they are accessing a global network of support which is built on reputation, quality & safety and an approach of "no-compromise". Ionic systems believe in safety testing in accordance with an internationally recognized standard. Today, Ionic systems continue to support events and exhibitions in the window cleaning industry including the federation of window cleaners show in Blackpool - not just in Britain but in Europe, USA and beyond. Currently they are touring the UK with the Reach & Wash roadshows. Below are just some of their recent videos from the products seen at the FWC show.

The Ionics Glyder Pole

The new Glyder pole from Ionics systems was one of the new products talked about at the last window cleaning show. Since 1997 Ionic Systems has manufactured the Reach & Wash® Window Cleaning System enabling thousands of window cleaners to clean higher, faster and safer. They are the world leader in window cleaning systems & currently supply to 29 countries. The Glyder pole: Weighing just 2.61Kg and made using only 5ft sections, the new pole will appeal to the window cleaner who does a lot of work under 30ft. Perfect for those who need a pole light and narrow enough (35mm) to comfortably use all day. Reuben Reynolds takes us through the videos one by one..

The first video: The E2 Compact 65 is a pole which can reach 65 feet, yet is constructed from 6ft sections, making it easy to handle with extending the pole being a one-person job. The second video is the E3-72, a truly groundbreaking pole. The ability to reach 72 feet will allow window cleaners to reach higher with poles than has so far been possible. This means that some contracts that would have required costly hydraulic platforms can now be reached with water-fed pole. High modulus carbon-fibre makes this pole easy to control even at this height.

Never seen a Reach & Wash system? To understand how Reach & Wash is used to clean windows, watch this video.

Reach and Wash Roadshows! Following the success of the Reach and Wash Roadshows in 2007, they'll be embarking on a new shows from March - April 2009. Details here.