Tuesday, 20 August 2013

HomeJoy - A Cleaning Tech Company

Homejoy Cleaning Owners have Cleaner Profiles -
Clients know who their Homejoy Cleaner is before they arrive (including what they look like).
Behind The Scenes At Homejoy, A Cleaning Startup That Says It’s Really A Tech Company (by Anthony Ha, writer at TechCrunch): If I were ranking startups based on how much I value their services, Homejoy would place pretty darn near the top — every month or so, one of their cleaners comes by my apartment and in two or three hours it becomes more sparkly than I’ve ever been able to make it. All for just 20 bucks an hour.

Homejoy’s been growing quickly, too — it raised $1.7 million in seed funding from Andreessen Horowitz, First Round Capital, and others, and about 10 months after its official launch, the company says it now has a workforce of more than 50 employees in its San Francisco office. And yet … when I’m asked about exciting startups, Homejoy isn’t the first one that comes to mind.

Some of my hesitation, I suspect, is related to the criticism leveled at a number of startups, that they’re basically building services for lazy techies, rather than something practical for “the rest of us.” (A criticism that’s probably too big and complicated to be mentioned in passing in a post that isn’t going to address the issue at all.) (Oops.) But there’s also the question of whether Homejoy is even a tech company at all. Maybe it’s just a cleaning service with a decent website? (The same question might be asked of competing startups like Exec, or of startups offering related services, such as laundry-focused Prim.)

Apparently this is something members of the Homejoy team were thinking about too, because they emailed me recently to suggest a guest column about why Homejoy really is a tech company. I made a counter proposal: How about I come to their office and see the technology in action? They agreed, and earlier this month, that’s exactly what I did.

My tour guide was Mark Linsey, Homejoy’s vice president of engineering. (He’s second from the left in the photo above, which features Homejoy’s five-person engineering team — and yes, they’re hiring.) He told me that he was the company’s first technical hire, joining as a consultant in January and then going full-time in March. Linsey, whose past work includes time as a technical program manager at Amazon and co-founding the social marketing startup Crowdbooster (which, like Homejoy, was backed by incubator Y Combinator), said he was convinced to stay by the size of the technical challenges that Homejoy was facing. Like Amazon, he said Homejoy’s innovation is less about putting up a website for selling things (in this case home cleaning), and more about the backend technology.

“At Amazon, there’s a whole software stack and product team for their warehouses and their internal logistics that they wouldn’t be able to deliver the prices they do without,” he said. Similarly, he claimed that with Homejoy, “It’s like an iceberg. The customer-facing website is 5 to 10 perent of the whole.”

So (to strain the metaphor) what technology is hidden under the water? For one thing, Linsey said Homejoy is “a very data-driven company.” Matching the right cleaner to the right customer involves a lot of factors — not just how the cleaners and customers are rated, but also the routes that can maximize a cleaner’s efficiency throughout the day, not to mention likely transit times in a given geography.


To illustrate this point, Linsey showed me the interface that Homejoy created for cleaners to identify exactly where they are and aren’t willing to work. Originally, he said, cleaners identified their working areas based on zip code, but that turned out to be too broad (for example, many of the cleaners rely on mass transit, so in parts of the San Francisco Bay Area, many of them can only work near a BART stop). Now Homejoy gives them a tool where they can draw the exact, custom borders of their work area.

Linsey also showed me the “demand map” that Homejoy has created to display where its customers and cleaners are. The map works at a several scales, showing supply and demand across the entire United States (and in Canada, where Homejoy recently launched), or zoomed in to a specific geography — he showed me the Bay Area, which was crowded with multicolored pins. One color represented past customers, another showed upcoming appointments, and yet another stood for users who expressed interest in Homejoy but are outside the existing coverage areas.

The map is important for choosing new markets and finding new cleaners, Linsey said, recalling one occasion when the map revealed that Homejoy was starting to get a lot of jobs in the middle of the San Francisco Peninsula, an area where it didn’t have many cleaners (they were more concentrated in San Francisco to the north and the Palo Alto/Mountain View area to the south), so that’s where it focused its recruiting efforts.

The map, like a lot of Homejoy’s technology, was built by Linsey and his team. There’s also a custom CRM system for tracking cleaners, clients, and jobs, and a custom phone system, allowiing cleaners and clients to communicate without actually knowing each other’s phone numbers. (The phone system is nicknamed Zoidberg, a nod to both the TV show Futurama and to Zoiper, the system that the company used before building its own)

None of this eliminates the need for a large customer service team. In fact, Homejoy let me listen in on a call with an initially unhappy client. On the call, a cleaner’s car trouble meant that the company had to scramble to find a replacement (it helps that Homejoy pays some of its top cleaners to remain available on-call), and the aforementioned unhappy customer ended up getting a free cleaning — which seemed to to make up for a lot of the stress.

As for how Homejoy’s approach is working for its cleaners, well, the ones I’ve spoken to have been pretty happy with the service. Special Projects Manager Marlo Struve told me that cleaners make between $12 and $15 an hour, and she noted that they have the freedom to determine where and when they’re willing to work. She also sent me the following quote from cleaner John J. (the company doesn’t identify cleaners by their full names): “Before [Homejoy] I had to solicit jobs myself and now Homejoy is like a household name. It’s really picking up and I don’t have to do as much [soliciting] as I used to [for my services].”

Linsey added that if I had stopped by the office in the company’s early days, I would have seen a very different picture. The work that’s now accomplished by his team’s tools was originally done by co-founders/siblings Adora and Aaron Cheung, who worked out of their apartment and manually matched up cleaners and jobs. Homejoy’s early approach, he argued, embodied Y Combinator founder Paul Graham’s advice that entrepreneurs should “do things that don’t scale” (advice that includes doing a lot of work manually at first, then building technology to automate the bottleneck).

Both Linsey and Struve said that without the technology and systems that were built after Homejoy’s launch, the company could not have grown from one to 26 cities in just over six months. (And by the way, the list of markets where Homejoy is now available includes cities like Atlanta, Phoenix, and Tampa Bay, so maybe this isn’t just for startup douchebags after all …) And for what it’s worth, I was pretty impressed by what I saw — not just by the technology, but by Linsey’s enthusiasm in outlining the problems Homejoy has already solved, and the ones that it still needs to face.

“There’s a lot I think we can improve on in terms of gathering data,” Linsey said. “I also think that Homejoy is not going to be exclusively a cleaning company forever — there are other services on the horizon.”

Monday, 19 August 2013

Window Washer Injured When Thrown From Bucket

The site of a window washing accident in Dandridge.
Window washer injured when thrown from raised bucket: A 10News crew on scene of a window washing accident in Dandridge has learned that a man was injured after he was thrown from a raised bucket Saturday morning. The man was flown to the hospital for treatment.

Previous story:  (WBIR-Dandridge) Jefferson County dispatchers tell 10News a forklift operator was flown to the hospital after the machine he was working in flipped off a retaining wall throwing him approximately 60 feet. Dispatchers say the accident happened on Scenic Shores Road around 10:30 a.m. Saturday. Few details are known at this time. 10News has a crew en route.

Editor's note: It was previously reported that the injured man was in a forklift.  It is now known the man was washing windows in a raised bucket.  The first report was based on information given to us at the time. We regret any confusion.

Window washer flown to UT Medical Center.
Man seriously injured after window washing accident (DANDRIDGE, Tenn.)  A Knoxville man was seriously injured Saturday morning after falling more than 50 feet from a crane, according to Jefferson Co. authorities. Sheriff Bud McCoig told Local 8 News the man was washing the windows of a brand new home in Dandridge subdivision when the accident happened. McCoig said he had to be flown to UT Medical Center. His condition is unknown at this time.

Justin passed over just before 8:00 PM. Let's celebrate his life and help his beautiful family.
Justin Bass loved his family, his relationship with God and working hard to provide for his wife (Season), their 4 year old son (Parks) and their 1.5 year old daughter (Aspen). Due to a very unfortunate equipment failure, Justin suffered a fatal fall from a lift while cleaning windows in Knoxville on Saturday. If you're a window cleaner that's thankful for your safety, you're a friend of Justin's that will miss his smile or if this story touches you in any other way, please help his family with their expenses by donating whatever your situation allows.

Thursday, 15 August 2013

The New Smart Windows

An example of the self-darkening glass next to a normal pane of glass in sunlight.
New 'Smart Windows' Let In Light But Keep Out The Heat For Energy Savings: A new nanocrystal glass has the ability to control the light and heat that gets through it, which means it could be used to make "smart windows" that could drastically reduce electricity bills. The new nanotechnology-based smart windows, the details of which are published in the journal Nature on August 15, could drastically lower energy bills by decreasing the electricity used to light a house while also lowering air conditioning bills on hot days.

Windows coated with this material could be integrated with a climate control system that a user could program to change with the time of day, or respond to fluctuations in sunlight or outside heat. "You would probably hook this up to some sort of control system that monitors light and heat and adjusts the window as needed," study researcher Delia Milliron, of Lawerence Berkeley National Laboratories, told Business Insider. "But you would always have an override switch if that was your preference, if it was too bright or if you wanted to darken it."

Nanocrystals of indium tin oxide (shown here in blue) embedded in a glassy matrix of niobium oxide (green) form a composite material that can switch between NIR-transmitting and NIR-blocking states with a small jolt of electricity. A synergistic interaction in the region where glassy matrix meets nanocrystal increases the potency of the electrochromic effect.
Nanotech to the rescue - Smart windows made from electrochromic glass work by darkening when a low voltage current is sent through them. A coating on the glass reacts to current and changes color, blocking the light. This idea isn't new — electrochromic windows exist in buildings and homes, and even Boeing's Dreamliner's First Class cabin windows.

One drawback of currently available self-darkening windows is that they can't let in a lot of sunlight without also letting in the sun's heat. "That was sort of an outstanding challenge that had been sitting in the background of the smart windows or high-performance windows field for a long time," Milliron said. The researchers solved this problem by mixing the Niobium oxide with special nanocrystals that can block the near-infrared rays that carry heat from the sun.

The inset represents the small nanocrystals suspended in the Niobium oxide. The window to the left shows the three possible settings of which the material is capable. The top shows the window without any charge: allowing both light and heat through. The middle setting blocks most of the near-infrared (heat) rays, while still allowing light waves through. In the bottom, the window is blocking both heat and light.
A new dawn - To make the revolutionary new windows, heat-absorbing nanocrystals are "grown" in a flask, and then mixed with a light-absorbing compound called Niobium oxide that, when heated, will encase them in a glass-like structure. They coat a standard piece of window glass with the solution, and heat the whole thing to bond the film to the glass. What comes out on the other side is a sheet of glass layered with a thin film of nanocrystals that can be programmed with electrical charges. This makes manufacturing the new smart windows much cheaper and quicker than before, opening up a much larger market for the technology.

It could be included in homes, large buildings and in cars, and could have a huge impact on energy costs, especially in hotter climates. "In the US, we spend about a quarter of our total energy on lighting, heating and cooling our buildings," Milliron said in a press release. "When used as a window coating, our new material can have a major impact on building energy efficiency." But, there still is more work to do. First, the team needs to integrate this new material with preexisting smart window components that regulate the voltage to activate the color and heat blocking features before they can have a full prototype.

Wednesday, 14 August 2013

ResponsiBid Is Now Seamlessly Integrated With WindowCleaning.com.

ResponsiBid is now seamlessly integrated with WindowCleaning.com.

ResponsiBid is now seamlessly integrated with WindowCleaning.com.

Close more sales
Howard lives in Forest Park, an upper class neighborhood in Portland. His windows are dirty and he doesn’t know who to call. Last week, a window cleaner’s truck passed him on the street. He remembers the website because it was something really easy. Grabbing his tablet he types in ‘windowcleaning.com’.

The concise reviews and online showroom look fantastic on his tablet and this creates a big impression. After just a few seconds on the site, Howard is convinced that this is a high quality window cleaning company. He clicks the quick estimate button, adds his home’s details, and gets an instant estimate. No waiting, no hassle. Howard is happy. Howard books the job.

So what do you get when you combine the best marketing platform for window cleaners with the industry’s best automated bidding app?

Happier customers - Don’t make your customer wait for a quote.
More leads - Customers can book instantly, no phone calls, no hassle. They can even book while you sleep!
Sales that matter most - WindowCleaning.com leads are frequently premium customers with higher price points.

Features
ResponisBid is a very cool app that let’s customers create instant quotes online. Activating ResponsiBid will allow you to provide detailed price estimates to your website visitors. WindowCleaning.com’s seamless integration with ResponsiBid is fully responsive and works great on smart phones and tablets. Every lead received through ResponsiBid will also appear in your WindowCleaning.com Toolbox, and if you are using SMS notifications, you’ll receive the standard SMS lead notification as well.

For a full list of ResponsiBid features check out responsibid.com/wc.

How much does it cost?
This is a pretty fantastic deal, we’ve worked with ResponsiBid to create a special package only for WindowCleaning.com members, starting at just $5 per month. Upgrading to the deluxe or premium ResponsiBid packages will give you even more incredible features, we highly recommend it.

How does it work?
First, you have to be a WindowCleaning.com member. And sorry guys, cities are booking up fast, once yours is gone, it’s gone. Then, simply sign up for ResponsiBid. Then go to the Add on Apps section of the WindowCleaning.com Toolbox, and turn on ResponsiBid. Enter the API key provided to you by ResponsiBid, and click save.

That’s it! All estimate buttons on your website will now open the ResponsiBid instant bid app.
So what are you waiting for? WindowCleaning.com is a marketing platform only available to the top window cleaning companies in each city. If you think you have what it takes, check out our window cleaning marketing platform or call us at 1 (877) 866-8244.

Tuesday, 13 August 2013

The Sky's The Limit For Window Cleaning Systems

There’s no doubt that the professional window cleaning sector will continue to make progress, taking advantage of new technology and innovations in engineering and materials to produce even more adaptable window cleaning systems.
The sky's the limit for window cleaning systems: They say that necessity is the mother of invention, and the window cleaning sector is certainly proving this to be true, using innovative materials, technology and designs to answer client needs.  Jochen Wagener, head of marketing for Unger Europe, reveals how window cleaning systems are adapting and developing to keep pace with key market trends.

The only way is up – if the continuing architectural trend for high-rise buildings is anything to go by. The majority of our most iconic buildings seem to prove the theory that size matters, in terms of height, that is. Whether we are talking about the Shard in London, the Commerzbank Tower in Frankfurt, or the Torre de Cristal in Madrid, the fashion for high-rise, high-tech designs – featuring lots of glass and metal – doesn’t look like slowing down any time soon.

Tall buildings, whether new or established, need regular, thorough and effective cleaning to ensure they present a professional face to customers and colleagues. For the highest heights, ‘robotic’ automatic window cleaning systems, operated by remote control and using chemical-free pure water, are gaining ground. However, if a more ‘James Bond’ approach is preferred, abseiling using traditional squeegees is also still widely used. Operatives can also regularly be seen cleaning high level windows from cradles, using small poles, brushes and again pure water.

Professional window cleaners continue to embrace new methods and equipment – with water-fed poles emerging as another popular choice. These poles allow operatives to clean high buildings and windows safely from the ground, alleviating the need to work at height.

For many years, window cleaners have had the choice of two types of pole system: telescopic or modular. However, telescopic poles can tend to flex as they are extended, with a subsequent loss of control. They also have some weight issues; for example, a six-section telescopic pole will always have six sections as they cannot be removed – so even if you only need to use four sections to clean to the height required, you are still carrying the weight of six.

Modular systems, although better at extending without weakening rigidity, simply become too heavy as they are extended, and the extensions also add width to the poles making them less easy to handle. They can also take a long time to construct or build up, which is a disadvantage in terms of making the best use of operatives’ time.

This presented the sector with a challenge: how do you create a water-fed pole system that will clean up to 65 feet/20 metres in height, but be both lightweight and easy to control? Along with engineering and design techniques, combining the best features of both telescopic and modular poles, using the right materials is crucial – and more and more options are emerging to provide specific solutions.

Carbon fibre, fibreglass and aluminium are all materials that have brought choice and flexibility to the window cleaning sector, helping to create equipment that offers alternatives to suit the situation or building type. Carbon fibre in particular offers an amazing balance between strength, weight and rigidity. In comparison to steel it is stronger, more rigid, and yet it weighs considerably less.

These ‘next generation’ carbon fibre poles provide a better balance between weight and rigidity. Because the poles are lighter they make the job of a cleaning operative that much easier and more comfortable, putting less of a strain on their bodies and enabling them to clean swiftly and efficiently. The fact that they are lighter also means that the operative is less likely to get tired as quickly, so they can clean a larger surface area than if using a conventional system.

However, just because the poles are lightweight it doesn’t mean that they deliver less in terms of rigidity. Even when extensions are added to increase the length and reach of the system, the poles do not bend or become unwieldy. On the contrary rigidity, and therefore control, is maintained, allowing every corner and crevice to be cleaned thoroughly.

As companies and organisations have become more environmentally aware, an increase in the use of solar panels has also brought challenges for the window cleaning sector. Installing solar panels represents a big investment in both time and money, so businesses need to ensure that they are kept in top condition to reap the expected rewards.

The Renewable Energy Association (REA) says that solar power is the fastest growing energy technology in the world. The two main systems currently in use are:

• Photovoltaic (PV) panels – these convert sunlight into electricity and are available in a variety of formats including cladding, roof tiles, and custom glazing.
• Solar hot water systems – these absorb energy from the sun and transfer it, using heat exchangers, to heat water. A variety of collectors are available, which are commonly mounted on roofs in the same way as PV panels.

No matter where a building is sited, solar panels are exposed to the weather and environmental influences 24/7, 365 days a year. Dust, dirt and other deposits not only look unsightly, they affect the performance of the panels. Traffic fumes and soot can build up quickly, especially on systems that are located near roads, railway stations or on industrial parks where there is a constant stream of trucks, vans and cars.

The orientation of the panels is another factor to consider. Because you are looking to achieve maximum exposure to sunlight, panels should ideally be oriented to the south. When oriented in other directions, a build-up of plants or moss on the surface can result. The angle at which the panels are placed can also have an impact.

It’s widely agreed that if the panels lay very flat, then there will be more deposits to deal with. A steeper angle will help, to a certain extent, but dirt may still have a tendency to collect in lower corners. And although rain removes some of the existing dirt, it also deposits new dirt on the surface.

Soiling that is left on the panels stops sunlight from getting through, meaning that less energy is produced, in some cases resulting in a decrease in efficiency of 30 per cent. This is obviously not acceptable, so regular cleaning should be put in place to ensure you protect your investment.

Water-fed poles have already established themselves as a popular choice with professional window cleaners, because they allow them to clean high buildings and windows safely from the ground, alleviating the need to work at height. These pole systems now also lend themselves perfectly to cleaning solar panels, dispensing with the need for ladders or cranes but still cleaning safely and efficiently to help boost solar output.

Cleaning with chemicals also runs the risk of leaving a film on the panels that can prevent the sun’s rays from getting through, so the most effective way to clean is to use pure water. To get to this state the water is processed to remove the minerals and impurities that would otherwise dry and lead to spots and streaks.

Cleaning techniques used on the outside of buildings are now helping to influence how interiors are maintained, and window cleaning equipment is adapting to fulfil a growing need for safe and effective ways to do an ‘inside job’.

Many different businesses and organisations require indoor cleaning systems. From shopping centres, with their central, glass-clad atriums; to museums and galleries that need safe ways to clean around precious exhibits; to manufacturing facilities incorporating roof skylights – indoor cleaning is becoming increasingly important.

Demand is growing for easy-to-use, flexible systems. Companies are looking for more efficient ways to keep their premises clean – and that means efficiencies in both time and money. Methods of cleaning high interior windows that dispense with the need for ladders, but still operate in a safe way, are becoming more popular.

Telescopic pole systems are smaller and lighter, so they are more easily moved around buildings and between floors than bulky ladders, plus they get the job done quickly, without compromising quality. Systems that use pure water don’t need chemicals, saving both money and helping companies with their ‘green’ agendas; plus re-usable, washable pads mean less waste and more sustainability.

Indoor window cleaning systems means that customers are now able to clean places that were previously out of reach, such as ceilings, escalators, conservatory roofs and elevators. Ordinarily, this would require specialist cleaning and logistics to arrange – increasing financial outlay because of the high cost of hiring equipment such as scissor lifts, and causing disruption to the working day because areas have to be closed off while cleaning takes place – but the latest systems provide a solution to these problems.

Thanks to continuous product development and feedback from clients on their changing needs, great cleaning results are now the norm, and not difficult to achieve when compared to the more traditional glass cleaners and paper towels, used in years gone by.

There’s no doubt that the professional window cleaning sector will continue to make progress, taking advantage of new technology and innovations in engineering and materials to produce even more adaptable window cleaning systems. Whether you need to clean inside, outside, or up on the roof, the 21st century window cleaning sector is rising to the challenges ahead, and providing imaginative solutions that deliver the required results.

Monday, 12 August 2013

Window Cleaning News

One Government Center Window Cleaners: Israel Ibarra, left, and his brother Miguel Ibarra of Clearview Cleaning Contractors LLC of Cleveland, clean windows at One Government Center in Toledo. 

Two Indianapolis window washers say yes, they're nervous while they work, but that's a good thing.
Window Washers Say It's Good to be Nervous on the Job: It's one of the most dangerous jobs out there.  Ever wonder what it's like to be a window washer? Two Indianapolis window washers say yes, they're nervous while they work, but that's a good thing.  We spoke with window washers James Bernard and Mitch Adams on the balcony of the Emmis Building on Monument Circle. The men say they've done about 90-percent of the buildings in downtown Indy including the Chase Tower.
Bernard has been on the job for eight and a half years while Adams has been a window washer for ten years.  Both agree that nerves make them more attentive and careful about what they're doing.  Neither say they're getting rich from the job, but they can pay their bills.  They say about two dozen window washers work for their employer. By the way, pay for window washers varies depending on where they live. Pay ranges from 20-bucks an hour to $50,000 for a single building in a big city ... IF that building is huge and takes many weeks to do.  Bernard and Adams say they make less than $50,000 a year.

Man at UD rec center falls several feet (Dayton) — Medics rushed a window-washer to Miami Valley Hospital Friday morning after he fell more than a dozen feet at the University of Dayton’s campus recreation center. The university confirmed the man, a sub-contractor, fell in the pool area of the rec center. The facility is located on the corner of Evanston Avenue and Kiefaber Street.
Witnesses said the man was alert and conscious, but writhing in pain as he was being loaded into an ambulance. His injuries are not life-threatening. A coworker, Lamar Buress, spoke to News Center 7. He said the man fell as he was climbing up a ladder. “By the time I looked … I saw him in mid-air and then he hit the ground,” Buress said. “Gravity took over.”

Mumbai, India: A 20-year-old labourer fell to his death on Sunday afternoon from the fourth floor of the  Mantralaya building where he was cleaning window panes. The Marine Drive police registered an accidental death report and said initial investigations ruled out any negligence on the part of the labour contractor for whom he was working. The deceased, Raghuveer Vishwakarma, had reportedly kept his safety belt aside and was climbing down a bamboo scaffold when he lost his balance and fell. Renovation work has been going on at the Mantralaya after its upper storeys were gutted last year that killed five people and destroyed several files. Vishwakarma fell near the under construction new grand stairways, which would lead to the first floor of the building. He sustained serious head injuries and other workers at the site informed the policemen posted at the Mantralaya. They took him to a hospital where he died while being treated for his injuries. Vishwakarma lived in a Mahim slum along with his relatives. He was hired for the work by a local contractor , said the police.
The labour contractor said he was not present at the spot at the time of the incident. "Other labourers told me that Vishwakarma had fastened his safety belt when he was working. But I don't know what happened afterwards ," said the contractor.

Nick Lively, a window washer with Vista Scrub, cleans the windows at George Washington High School's cafeteria. Students return to classes today, the earliest start date ever in Kanawha County, and some are going back to facilities where summer maintenance projects still are underway.

Residents in a Surfers Paradise highrise with million-dollar views haven't had windows cleaned for years: It's Queensland's tallest tower boasting million-dollar views of the Gold Coast. The dirt and grime on the windows, that comes for free. Apartment windows of the iconic Q1 at Surfers Paradise have not been cleaned for more than three years in a long-running highrise stand-off which has left both residents and holiday-makers with a major pain in the glass.
The only exception is the top-level SkyPoint observation deck, which is managed independently. The break-down of a $700,000 building maintenance system has been blamed for the problem, but fed-up residents, who pay more than $120-a-week in body corporate fees, have had enough. It is just the latest in a long line of issues to plague the landmark highrise since its opening in 2005. Apartment owner Jim Vimer said the situation was unacceptable. "We used to get them cleaned a few times a year but no one has been near them for more than three years," he said. "If it wasn't for Mother Nature washing away some of the grime with rain every now and then it would be even worse."
Another apartment owner said there was no reason for the problem to have dragged on so long. "It's an expensive piece of machinery to replace, but the body corporate is not exactly short of funds," he said. "We should be able to employ window cleaners full-time. "We pay thousands of dollars a year in body corporate so you would expect they could find a way to get the windows cleaned."
The building maintenance system is essentially a type of crane which can lift and raise the platform used by crews to clean the windows or perform other exterior maintenance work. Other options have been discussed, including the use of abseilers or automatic machines similar to pool cleaners in use overseas, but they have been dismissed as impractical. Obtaining a new building maintenance system will be discussed at an apartment owners' meeting later this month.
Body corporate committee chairwoman Irene Lowe said the blame lay with the previous building management group which should have had the previous maintenance unit repaired while it was still under warranty. "Everyone is frustrated about it," she said. "It has been quite a complicated process and it's not an easy task. "The body corporate gets handed these things and we're expected to solve them." Towering 322 metres above Surfers Paradise Beach, Q1 was once the tallest residential tower in the world and is still Australia's tallest building. However, its prestige has been tarnished by a number of complaints and defects over the years.

After Losing 66 Pounds, Runner Wins A 135-Mile Ultramarathon Through The Hottest Place On Earth: Seven years ago, at age 32, Sá weighed 211 pounds and admits he smoked two packs of cigarettes a day. He used to worked in the textile industry before the factories of northern Portugal closed, and then spent some time as a window washer. That year he decided to, in his words, turn his life around. The Badwater Ultramarathon follows a 135-mile route through California, from the bottom of Death Valley to the Sierra Nevadas. They run along the bed of the valley for 40 miles before curling west, where they face three mountain ascents and a 95-mile, 18-hour trip to Mt. Whitney, the highest peak in the contiguous United States. Today Sá is 39-years old and lives in Barcelos, Portugal with his wife and two young children. He is a professional ultramarathon runner with Berg Outdoor as a sponsor.

A Clarence Park book shop owner is seeking compensation from the State Government, saying work on the Goodwood Junction rail upgrade has hit her business hard. East Avenue Books owner Joan Fenney said her business was headed for a record financial loss after customers had been turned away from her shop by detours and heavy machinery. Since the work began, Ms Fenney had been forced to sweep and mop at least twice a day due to dust from digging works.
The State Government had provided her with window cleaning twice and a cleaning service inside her shop once. "The last thing you want on good books is dirt and dust," she said. "You accept that work has got to be done but nobody told us about the dirt, dust and the noise. "Sometimes the noise was just deafening and vibrated the whole shop." Residents and businesses near the Goodwood Rail Junction have been plagued by noise, dust and disruptions, caused by upgrade works, for nearly eight months.

Paralysed Wolves fan hoping to get back to a game: A Wolves fan is bidding to go to a home game three years after he was paralysed from the neck down. Reg Hazell, aged 53, is currently in specialist care in Southport after his spine was badly damaged when an abcess exploded. Despite being in a wheelchair unable to walk, the former season ticket holder is determined to make it back to the Haliwell Jones after going to games for 45 years. Reg was a window cleaner in the town for more than 40 years, living on Rowland Close. In December 2010 he noticed his shoulders were getting sore so went to Warrington Hospital for a scan. “I woke up and couldn’t move anything - only my thumb. “It was strange because my family was around me and I was just lying there. “They asked me if I was ok, but I couldn’t answer.” Reg, also an Everton fan, later discovered an abcess on his neck had been causing the pain. That had burst, damaging his spinal column and leaving him paralysed.
He was taken to the spinal unit at Southport Hospital where he remained for 12 months. The father-of-three does not know when he will leave the home for spine injury patients, or if he will walk again.
“It’s been hard seeing people do the things I like to do and wonder if I’ll get to do them again. “What happened changed my life and I don’t know what’s in front of me. “I can’t express how it feels to be pushed around in a wheelchair, or going into a shop and knocking things over. “Sometimes it still upsets me a bit but I try to put it to the back of my mind. “I’ve got little bits of movement in my arms and legs, but is it wishful thinking to think I’ll get up and move one day? “But I keep hoping that one day, I will walk again.”
Jayne Parker is secretary of Spinal Unit Action Group, the charity that spends £40,000 a year funding the specialist accomodation where Reg lives. It is also able to provide trips and holidays like Reg’s planned trip to the Halliwell Jones, but is heavily reliant on donations to do so. She said: “We provide a range of support to families and patients - transport, financial help, relief, trips and holidays. “As a small charity we rely on people who are good enough to help us with donations, sponsorship and fundraising. “We help out wherever we can, whenever we can with whatever we can, and it’s fantastic when people can help us.” To help Reg get to a Wolves game by supporting SUAG, or donate here.
A Grappenhall woman is cycling 1000 miles to raise money for the charity that support her ‘inspirational’ friend. Glenis Naylor (pictured), aged 63, of York Drive, had not ridden a bike properly before until she started the challenge earlier this year. She is aiming to cover the distance by September 1, with 680 miles down so far, riding up to 45 miles at a time. Reg Hazell was her window cleaner for more than 30 years, and after hearing of his accident, Glenis wanted to help. She said: “I’m doing this for him because he was so kind to the people in our neighbourhood. “Even now he is smiling and enthusiastic and determined. “He has been inspirational the way he has been determined to recover, so if he can do that, I can get to 1000 miles. “I don’t like asking people for money but hopefully this is a good way to do it.” The money raised by Glenis will go to the Spinal Unit Action Group. To donate go here.

Barrow man feeling disconnected: Some mobile phone customers have been struggling to make themselves heard. EE, which formed when Orange merged with T-Mobile, regularly claims to have the best network in the UK in a series of high profile adverts featuring Hollywood actor Kevin Bacon. But according to one business owner, persistent signal problems are not only causing frustration but also costing him money.
Paul Shaw (pictured), 58, of Cheltenham Street, who runs both a handyman service and a window cleaning business, says a recent change to the network has left him out of touch with his clients. “I’m losing work. Eventually I do get a signal through and people leave voicemails, but it can take hours and hours before they get to me,” he said. “It’s emergency calls as well for people who have got leaks in the roof and by the time I get back in touch with them they say they’ve got someone else out.”
At first, EE told Mr Shaw that his phone was to blame. But after an extensive discussion with the technical team, the company conceded that the problem was at their end. The loss of signal appears to have been caused by a network upgrade to consolidate the Orange and T-Mobile phone masts. The change has left mobile users in the area struggling to make and receive calls. The issue has forced Mr Shaw to join another network.

Peter Goodliffe and Martin Gammon: Founded in 1900 as a window cleaning company, OCS Group now offers 70 services ranging from forestry management to catering. The CEO and a senior director discuss their working relationship
Peter Goodliffe My great-grandfather, Fred Goodliffe, founded New Century Window Cleaning at the turn of the 20th century. My grandfather expanded the business to include office cleaning in 1930 and my father took over from him in 1974. I joined the group in 1976 as a window cleaner and I was the first of the fourth generation to come into the firm. We started diversifying in the Seventies and Eighties and we now have five core sections of the business – aviation, infrastructure and health, asset solutions, facilities management and environmental, which includes forestry and waste consultancy.
Martin Gammon I joined the group in 1996 via an acquisition. OCS had a relatively small but growing aviation services business at the time and I became part of that. When I started there were 19 separate limited companies, all of which had autonomy – it was like a mini-conglomerate. Each company had its own board, head office and systems, and the profits were consolidated at group level. From those 19 companies we now have one entity in the UK and Europe, and we turn over £800m worldwide. I've been in my current role [as UK and Europe chief executive] for three-and-a-half years. Read more..

SEIU Local 615 to merge with larger New York union chapter: The SEIU announced the vote Monday, saying the merger forms a 145,000-member local representing janitors, security officers, maintenance and custodial workers, skilled tradesmen and window cleaners along the east coast - from New Hampshire to Florida.

Billing himself as “Willie’s shadow,” Waupun’s Alan Kohl, looked like, played and sang Willy Nelson songs in a tribute to the beloved singer for two hours recently.
Willie’s shadow Window washer pursues music for fun, profit: Scores of Willie Nelson fans came out to the Dockside Pub and Grill on Highway G on Beaver Dam Lake recently to see and hear a two-hour tribute to the famous country singer. The show went three hours overtime, but nobody left disappointed. “I’d like to have him back,” said owner Kathy Martin. “He’s so good; everybody had a good time.”
Billing himself as “Willie’s shadow,” Waupun’s Alan Kohl, looked like, played and sang Willy Nelson songs in a tribute to the beloved singer and to the delight of Willie’s fans, some of whom were wearing Willie Nelson shirts. “Whiskey River,” “Always on My Mind,” “Blue Eyes Crying in the Rain” and Angel Flying Too Close to the Ground,” were only a few of the songs Kohl sang.
In the middle of one of his songs, two men on motorcycles came roaring through the parking lot.” “That’s not part of the song,” said Kohl without missing a beat. “He mixes humor in, that’s part of his personality,” said a friend and fan Tim Wendt. “And he looks and sounds like Willie Nelson.” “And he plays a good guitar,” said his wife Stephanie Wendt, who has her own record out which she recorded in Nashville.
“Wow! What a wonderful Sunday afternoon of music! The window washing man (Kohl’s trade) was awesome. I truly enjoyed every Willie Nelson song he sang. I’d close my eyes on some songs and just listen and I could swear it was Willie singing for us,” said Rose Kramer who came with her husband to enjoy the music.
Kohl is locally famous as a window washer, but music has always been important to him as well. “I was in my first band in 1972 but only played the guitar,” said the 1975 graduate of Beaver Dam High. He stayed in bands for the next 15 years until he met and marred his wife Diane. “About six years ago Diane and I went to a bar that had karaoke and I tried singing,” he said. “I couldn’t believe I was singing. Since then I’ve been working on singing.”
Kohl said last Sunday was the first time he ever put together a show, and although he doesn’t know what will happen next, he’s ready to take it on the road. For two hours, Kohl played approximately 20 Willie Nelson songs back to back, then for three hours, with a little accompaniment from other singers, he sang a variety of songs by many singers. “My throat is sore today,” said Kohl. “I’ll have to ask the professionals how they do it.”
One couple liked his performance so much that they asked him to play at a private party in Fox Lake. Summing up his debut, Kohl said, “I feel I just boarded the train at the station, destination unknown.”  Anyone wanting to find out more about Willie’s shadow may call him at 210-0808. 

AustClean founder Lucas Sambrooks (right) holding son Finn, 2, with wife Erin and AustClean franchisees (left) Chris English, Norman Macritchie and (front) Scott Hilton.
Franchise makes clean sweep around country: If it's good news you want, Lucas Sambrooks has good news to tell. The AustClean franchise he started in October 2009 has exploded to now boast 33 franchises in Mackay, Hervey Bay, Brisbane, the Gold Coast, Tweed and northern Victoria - and Melbourne is due to open any day now. There are also about 13 franchises on the Sunshine Coast and head office is at Caloundra. That's not bad for a company that started in a bedroom a year after the GFC struck. "It's been steady growth," Mr Sambrooks said. "In the last 12 months we could have grown quicker but it's tough to get people into small business in the current environment and we are not the cheapest cleaning business out there. "We place a lot of emphasis on the quality of the people we get.
"They are not cleaners. They have backgrounds in accounting, school teaching and administration. "We take on people from different walks of life who want a small business for lifestyle. "We put them though a training program and have online systems to take care of the financials." Mr Sambrooks said the secret to his success was simple. "A bit of care," he said. "I've worked in franchising for years and a lot of them sell a franchise and it's sink or swim. "We've created a model where everyone helps each other. "We have a forum system on our database where they can connect with each other and ask each other questions. "And there is a big emphasis on putting money into marketing before a franchisee starts to make sure they can get to work and hit the ground running."
Mr Sambrooks said $2500 of the franchise purchase price of $36,000 went directly to marketing in the early start-up days. AustClean does residential, commercial and construction cleaning. There are two types of franchises: interior and carpet cleaning, and exterior and window cleaning. "I plan to have 70-80 franchises within the first five to seven years of operation...we are well and truly on track for that," he said. "Going into other states has been brought forward because people want to join." Mr Sambrooks said he spent five months preparing the business for franchise. He personally cleans the Jetts gym at Kawana to remain in touch with his franchisees.

It takes more than regular washing to keep windows functional. Houses can settle over the years, causing windows to shift. Fortunately, many can be adjusted rather than replaced.
Windows need more than just cleaning: Like everything else in your house, a little preventative maintenance on your windows can go a long way toward making them work better and last longer. And while cleaning them is an important part of keeping your windows looking good, your windows need regular maintenance and may need some repairs to make sure they stay in good working order.
Tom Rushton, general manager for H & R Window Repair, said one common problem he sees is that newer homes settle over a seven- to 10-year period, and that can cause the window frames to become slightly out of alignment. He also sees a lot of older double-hung windows that need sash repairs, casement windows where the crank handle snaps or the window locks don’t work properly. The good news is that all of these can be repaired or replaced. “Often the sales person for a window company will tell your windows need to be replaced, but in many cases they can be realigned or repaired,” Rushton said. “We also have a catalog of parts for lots of window brands, so people can generally find the parts they need.”
Many of the problems windows develop may be alleviated if maintained properly, such as lubricating all the moving parts with a dry lubricant. Matt Cipriano of Independent Window Repair, agrees that preventative maintenance is important. “Window tracks get dirty over time, gears don’t function properly and (that) makes it harder to open and close them” he said. “We like to spray S.C. Johnson’s Pledge furniture polish on the tracks and hinges and wipe them down. It leaves a slippery residue that lubricates the parts so the windows open and close smoothly.” Cipriano said that you should never use an oily lubricant like WD 40 because it will collect dirt and actually break down the window parts over time.
He said he often sees windows where the weather stripping is bad or they aren’t caulked and sealed properly, which can lead to another common problem; wood rot. “Usually rotting can occur on wood windows after only seven years, so it isn’t just older homes that can develop this problem,” he said. In many cases, Independent Window Repair can repair windows with wood rot without having to replace the window, but it is important to get it done promptly so the moisture problems don’t lead to further damage.
Along with the mechanical aspects of a window and the potential for wood rot, one of the big things that can happen over time is glass fogging, which is especially a problem with double pane glass windows that lose their seal. That is another common repair that companies like Independent Window Repair and H&R Window can handle. Obviously, maintaining your windows is the best way to ensure they work properly and last a long time. Some repairs you may be able to do yourself, but others you may need the assistance of a professional. Either way, it may be a more cost effective solution than replacing them. But there are times when repairing them can be almost as expensive as replacing. If you do decide to buy replacement windows, research the quality of the windows by going to an independent rating source such as the National Fenestration Research Council. This is a nonprofit organization that rates the energy performance of windows, doors and skylights.

Dry-cleaning windows for a super shine - Mary Hunt (founder of DebtProofLiving.com, a personal finance member website): I have this thing for clean windows. I love them, which means I have an equal but opposite disdain for dirty windows. And when I say clean, I mean the kind of clean that makes windows sparkle like diamonds in the morning sun. If I could, I'd have a professional window-washing service come to my home every week to clean every single window — inside and out. But I have a two-story house, so right there you can understand why I can't and I don't.
On a lark, and only because I wanted my flower garden to look better through my kitchen window, I grabbed a very cute microfiber mitt that I purchased at Home Depot in an attempt to control all the dust being generated by yet another home remodeling project now underway. This mitt, manufactured by Unger Industries, is kind of nubby on the blue side and floppy fun on the green side. It feels just slightly "prickly," and that made me wonder if it really would act like a dust magnet, as advertised.
I went over the outside of the entire 8-by-4-foot window (it's big) with the low-pile blue side first, to see if I could remove any of the dirt, dust and water marks obscuring my view. Amazingly, that loosened all of the dust and scrubbed away most of the water marks, too. Then I went over a second time with the fluffy green side, like I was polishing the window. I actually heard a "squeak"! If "sparkling like a diamond" is 100 percent fabulous, then my dry-cleaning technique got that window to 90 percent. And it took less than 5 minutes — no water, wet wads of paper towel or newspaper, no buckets or squeegees. And I cannot see even a hint of scratching, which one might assume could happen. Of course, we are warned to never dry-rub fine auto paint because that can act as a light sanding and all. But back to my windows ...
Another five minutes, and I'd given my multi-paned French doors a good dry-cleaning, as well. Now, if this is old news and something you do routinely and thought everyone else did, too, don't tell me. I want to believe I made it up. By the way, I did experiment with other "dusting" devices, like a cotton towels, feather dusters, dry paper towels and even my Dyson handheld vac (which I use every day of my life and cannot image life without) on yet another dirty window — all with pathetic results. All that did was push the dust and dirt around. And none of these options even fazed the water marks.
There's something about this Unger Industries Microfiber Dust and Wash Mitt that really does dry-clean windows. And at about $6, this mitt was so affordable, I've decided that I need one in the car, at the office and a spare at home, too.

The Leicester accent and dialect is so part of the fabric of everyday life here that we almost take it for granted. Maybe, though, it’s about time we stopped. When Dr Diane Davies first arrived in Leicester 12 years ago, she was fascinated by the accent and dialect. “I’d spent all my life studying language and linguistics. I’d never heard an accent like this one. “Two things stood out and I remember them to this day: I heard a window cleaner say to me: ‘We’ll just take us brushes round the back.’ I’d never heard that before.

Jail for burglar who posed as a window cleaner: A burglar who posed as a window cleaner to trick his way into a woman's home has been jailed for five years. Melvyn Boylan denied burgling a house in the Rose Hill area of Derby in March but was found guilty following a trial. The 47-year-old knocked on the window of the house of a 32-year-old woman, who has Down's syndrome. She told him he could not come in but he went to the back of the house and asked her for water to clean the windows.
He later went inside and asked for a cup of tea, which he drank before leaving. It was then discovered that he had stolen a laptop. He was arrested after he was identified from DNA evidence left on the mug. Boylan, of Chestnut Avenue, Derby, was sentenced at Derby Crown Court.

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