Window Cleaners Hit The Heights

Photo of the Day: Window cleaners share a smoke on the 33rd floor. Click to enlarge.

Cleaners hit the heights — of buildings and business: It’s a long way down. So long that falling means death. But that’s a carefully controlled risk that the employees of an East York company take when they’re washing the windows of high-rise buildings across the GTA. The company, Skyreach Window Cleaning, is located at 2857 St. Clair Ave. E., near O’Connor Drive. The owner, Kevin Stanley, worked as a part-time window-washer in his student days in Toronto. This early job motivated him to start his own company in 1987, and now it has grown to be one of the biggest window-cleaning outfits in the region.

For this CEO, acrophobia was never an issue. Not even when he was 1,815 feet up, cleaning the CN Tower when he was just 18 years old. Stanley considers himself a bit of an “adrenaline junkie.” But while he used to clean windows with his employees, he keeps his feet on the ground these days. “See, my hands are nice and soft!” he joked. But while high-rise window-washers appear precariously perched to the uninitiated, Stanley says that industry experience and ongoing technological innovation minimizes the risk. “The best way we do it is by safety training, and that’s why we care, because the customers ask for that,” said Stanley.

No matter how safe the work is, however, not everyone can clean the outside of a skyscraper. A fear of heights can often get in the way. “That’s one of our problems when we start hiring employees. A good chunk of the population is scared of heights, so we have to sift through the remainder of those who are not,” he said.  Stanley said that his company tries to be environmentally friendly. All of their basic cleaning solutions are biodegradable. And the employees help out with jobs that would be extremely difficult to do without the special equipment and experience that window-washers have.

Skyreach assists a charity to place high-definition cameras in the nesting areas of falcons. “We’ve gone over the wall many times with the Ministry of Natural Resources and the Canadian Peregrine Foundation, and we help band the little chicks and grab them off the ledge and put them into bags,” Stanley said with a smile. Stanley’s biggest competitor is actually his brother, Roger, who opened Scarborough’s Solar window-cleaning 10 years before Skyreach. But the two brothers share a competitive streak, and Stanley said there’s little chance that they’ll ever join forces.

Three young peregrine falcon female chicks, named Jennifer, Janet and Skyreach in honour of the window cleaning company.

Peregrine falcons keeping a low profile: While experts from the Peregrine Foundation search for the new nesting site, three female chicks were banded Monday afternoon at the Mississauga Executive Centre on Robert Speck Pkwy. It's the oldest nesting site in the GTA. "We found three very healthy looking, feisty chicks," Nash said of the banding, which was done by biologist Mark Heaton of the Ministry of Natural Resources.While the peregrine parents were distracted, the chicks were removed from the nest, taken on an elevator ride down to the lobby of the office building, and banded. They were then returned to the nest. The eldest chick, at 28 days, was named Jennifer. Her younger sibling, born a day later, was named Janet. The youngest chick was named Skyreach, in honour of the window cleaning company that provides platforms for volunteers to stand on while they distract the parent birds and keep them away from the nest until the chicks are banded and returned.

Skyscraper Window Cleaners A Breed Apart

Phillip Watkinson cleans windows on Toronto's 70-storey Scotia Plaza. Click to enlarge.

Skyscraper window cleaners a breed apart: When you step onto the roof of Scotia Plaza, the first thing that hits you are the bugs. You're 70 storeys up. It's an entirely different ecosystem. For one thing, it's 7C cooler than it is at ground level. And this time of year, the place is swarming with aphids. Stand still for long, and you are gradually mummified in a thin layer of critters. Still, it could be worse. "Two weeks from now, it'll be the spiders. Lots of them. Big suckers," says Neal Dance, rounding his forefinger and thumb to indicate something about the size of a toonie.

Dance is talking while two of his employees stand nearby fiddling with their safety harnesses. They are getting ready to step off the edge onto a narrow platform suspended 285 metres above the ground and clean the windows. The number of tall residential buildings in the GTA has increased almost 70 per cent in the past eight years, with roughly 1,300 apartment buildings four storeys or higher. Add in the office towers and unclassifiable structures like the AGO and that's a lot of windows that need professional cleaning. The men and women who do the job aren't suicidal. They just look like that, tied to ropes all the way up above.

Window washer Nick Snutch is suspended from the side of the Canada Life building on University Ave.

Dance, 48, a former washer himself, emblemizes this breed apart. He's a wandering soul whose greying dreadlocks hang down well below his waist. After a decade as a British paratrooper, he travelled the world. At 30, he ended up in Toronto. A random billboard ad got him thinking about window washing. Dance started out on this very building, washing its windows at night. Eighteen years on, he is the president of Solar Group Inc., and Scotia Plaza gets cleaned by day.

Window-cleaning season stretches from May to November. Right now, Solar is ramping up. The company employs 60 washers to do 400 buildings in the city, including First Canadian Place and the CN Tower. It isn't hard to find people. People generally find them – bike couriers, construction workers, even a group of parachutists at one point. "There's a certain sort of thrill-seeker this job attracts," says Dance. It takes two earthbound weeks to learn how to clean windows properly. There are three days of safety training. Then you're out on a platform or dangling from a bosun's chair – highrise cleaners tend to specialize in one or the other.  Some find that once they have to step out over the abyss, they can't do it. That happens to about one time in 10. Those few are reassigned to ground work.

Looking north on the city from the top of the 70-storey Scotia Plaza. It takes from six to 10 weeks to clean the building's windows.

The cleaners on the Scotia Plaza work on a platform 15 metres long that's hinged in the middle at a right angle to fit the crenulated design of the building. The platform is suspended from a large motor that resembles a locomotive. The motor chugs around the roof via a rail system, putting the platform in place to be lowered. The tower was built with window cleaning in mind, like all the downtown behemoths. There are vertical channels in the walls in which the cleaners can `plug' the platform, thereby defying the updraft.

A platform of window washers (small rectangle at bottom) hangs from the Exchange Tower in Toronto's financial district.

Platform cleaners toil in pairs, working until the wind forces them off the building or they feel like quitting. They're paid for piecework – so many dollars for so much of the building cleaned. Generally, they aim to cover about 80 vertical feet of frontage in a day. For that, they'll earn about $200 each, according to Dance. Cleaning this tower is a year-round operation. It takes six to 10 weeks to do the whole thing. On the first pass, washers clean the windows. On the second, they clean the reddish granite cladding.

Trevor Pitts, who has wielded a squeegee for three years, wipes a window high up the 70-storey Scotia Plaza building, which can take 10 weeks to clean.

Today, the team doing the windows is Phillip Watkinson, 29, and Trevor Pitts, 34. They've been at this job for three years. Though it may strike you as a risky way to earn your bread, this job is all about eliminating risk. "If you get caught doing any daredevilry, that's the last daredevilry you'll do," says Pitts. "Yup, you're fired before you hit the ground," adds Watkinson. The greatest danger is the wind. There are four distinct layers of wind – "like currents in the ocean" – as you move down the tower. And the winds can shift. Before they lower the platform, cleaners let a few drops of water fall. The turbulence of the water's descent tells them what they're dealing with.

Both Watkinson and Pitts cite tranquillity as their favourite part of the job. The only noise is the wind picking up now and again and the odd siren below. "Oh, and then there are the peregrines," says Pitts, referring to a group of falcons. "I came up the other morning, and one was just sitting over there," says Watkinson. "He was eating a duck." The peregrines look pretty, but they're ornery. And unlike spiders, they're dangerous. They don't weigh much – about a kilo – but anything that can swoop in at speeds up to 320 km/h is going to do some damage. A few years ago, one took a chunk out of a window washer's scalp as he worked. "He thought his partner had slapped him in the back of the head," says Solar's operations manager, Don Hillier. "He needed stitches."

A window cleaner is suspended from a platform on the Sun Life building on University Ave.

So. How do you avoid an irritated peregrine? "The key is to stay close to the building," says Hillier. "The key is to dump the water out of your bucket and put it on your head," offers Pitts. A few minutes later, Watkinson and Pitts are poised on the side of the building, silently going about their business. Each has a foot-long brush with soft bristles lashed to one hand and a squeegee to the other.

From the ground, window cleaning looks like a slow process. Up close, it looks impossibly fast, a swirling attack honed by thousands of repetitions. While they work, Dance continues to wax about the job up high. Mid-sentence, a breeze kicks up, blowing north into town. "It's three o'clock, isn't it," Dance asks. It is, almost to the second. "That's the city breathing. In the morning, it breathes out (toward the lake) and in the afternoon it breathes back in," Dance says. Just another thing you can't learn at ground level.

Window washer Nick Snutch sits on the ledge of the Canada Life building before descending in a bosun's chair.