Butch Mazzuca (pictured) Vail, Colorado, writes: Isn’t it great when a person or business exceeds our expectations? And don’t you just want to tell your friends about that particular provider’s service? One of the benefits of writing for the Daily is the ability to acknowledge local businesses which, in my estimation, continually provide superior service. Mike Mansfield is the local electrician Bobbi and I have used for years. Mike is always friendly and meticulous in his work, but it’s his customer focus that’s really impressive. To begin with, he always returns phone calls quickly, but perhaps even more importantly, after he leaves the job he always follows up within a week or so with a phone call to make sure everything he did is working as promised. That type of follow-up and concern for customer satisfaction is rare — expectations exceeded. Our home is contemporary, and as such we have a lot of windows, many of which are accessible only by extension ladder. Having received an estimate from our former window cleaners that included a huge price increase, I called Sigi Murrofo, owner of Eagle Window Cleaning. Sigi was out to our home to give us an estimate within two days, and after we scheduled the cleaning; his crew was on-time, did a high-quality job and managed to clean every window (interior and exterior) without leaving the slightest mess. We will use Eagle Window Cleaning for our future needs — expectations exceeded! Butch Mazzuca is a business consultant and writes a column for the Vail Daily. He can be reached at bmazz68@earthlink.net.
Thursday, 10 July 2008
Locals Exceeding Expectations
Butch Mazzuca (pictured) Vail, Colorado, writes: Isn’t it great when a person or business exceeds our expectations? And don’t you just want to tell your friends about that particular provider’s service? One of the benefits of writing for the Daily is the ability to acknowledge local businesses which, in my estimation, continually provide superior service. Mike Mansfield is the local electrician Bobbi and I have used for years. Mike is always friendly and meticulous in his work, but it’s his customer focus that’s really impressive. To begin with, he always returns phone calls quickly, but perhaps even more importantly, after he leaves the job he always follows up within a week or so with a phone call to make sure everything he did is working as promised. That type of follow-up and concern for customer satisfaction is rare — expectations exceeded. Our home is contemporary, and as such we have a lot of windows, many of which are accessible only by extension ladder. Having received an estimate from our former window cleaners that included a huge price increase, I called Sigi Murrofo, owner of Eagle Window Cleaning. Sigi was out to our home to give us an estimate within two days, and after we scheduled the cleaning; his crew was on-time, did a high-quality job and managed to clean every window (interior and exterior) without leaving the slightest mess. We will use Eagle Window Cleaning for our future needs — expectations exceeded! Butch Mazzuca is a business consultant and writes a column for the Vail Daily. He can be reached at bmazz68@earthlink.net.
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