Window Cleaning Employers/Employees Despair

Red Rock Window Cleaning was founded in 1998 by Coby Powell (center) starting out as a one man operation.

ICE Going After Businesses Who May Have Illegal Workers, LAS VEGAS: The federal government is paying much more attention these days to illegal workers, and if an employer makes a simple paperwork error, it can really cost them. Over the past four years the number of businesses in the U.S. being audited by Immigrations and Customs Enforcement has more than quadrupled. ICE is cracking down on Las Vegas businesses who hire illegal workers, but also some just failed to accurately fill out forms. Across the country, ICE has fined businesses roughly $9 million just this fiscal year. Some of the companies that are in trouble are knowingly breaking the law, but others who work hard to stay in compliance say something as simple as missing a signature is costing them big.

"We were scared at first. Some authority with a badge came in, so we were scared at first but we thought we were in compliance and had all our documents in place," said Coby Powell (pictured) with Red Rock Window Cleaning. It was a costly visit Powell never expected. Without notice, an officer from ICE just walked into his office and said his window washing business was being investigated. "They didn't give any reason as to why they came, they just came in. She was very polite, they talked to us and said get the information for this investigation," he said. Immediately Powell turned over all the I-9 forms requested by ICE. Every employer, like Red Rock Window Washing, is required by law to fill out I-9's when hiring workers to verify their identity and employment eligibility. Powell thought he had everything in order.

"Though we had all the information, almost all the information needed to fill out the I-9's, we didn't transfer that information on the I-9 and sign it and sign the dotted line at the bottom that we verified everything and everything was in compliance with the form," he said. Powell was fined $25,000 -- $1,000 for each form, for each employee. "The employers are always shocked. They have no idea why this is happening, they don't understand what's going on," said immigration attorney Gus Fountas.

Fountas says he's seen the number of U.S. businesses being investigated and fined by ICE rise dramatically over the last two years. "They are taking it more seriously that employers should not be violating the law at all and that employers will be held accountable," he said. "Go through your HR files, ensure your I-9's are filled out, verify employees with cards and expiration dates that you re-verify those," said Powell. The president of Red Rock Window Cleaning shared his story because he wants to let other businesses know that ICE means business, and even if you think you're in compliance, go over your records with a fine-tooth comb. The enforcement is all part of President Barack Obama's policy to crack down on immigration issues.

Employer: ‘We can’t hire 99 percent of the people who apply’ - Today, we explore the other side of the unemployment issue and how hard it is for employers to find qualified, competent and, as you will see, reasonably intelligent employees to join the workforce.

‘This is what we’re up against’ Another company’s owner allowed me to go behind the scenes in his hiring process. I viewed application after application and came away shaking my head in disbelief. Mistakes. Misspellings. Misdemeanors. I couldn’t believe they were genuine applications, but they were. “We can’t hire 99 percent of the people who apply. I’d be out of business in a heartbeat,” said Don Markovich, owner of Bren-Mark Window Cleaning Service in Valparaiso. “The applications we receive on a daily basis are a sight to behold.”

His company uses an online hiring system for applications, including about 20 minutes of questions, explained to me by office manager Candy Smith, who has the daunting task of interviewing some of the knuckleheads who apply — if they even show up for the interview. “We can always upgrade our staff, and we’re interviewing every week, but this is what we’re up against,” she said while guiding me through the website’s application system.

The incredibly detailed system shows red boxes for “warning” or “weak” and green boxes for “clear” or “interested.” I saw many more red boxes than green ones on most people’s application. I literally laughed out loud at some of the applicants’ responses and they had to be rejected even though the company could receive a sizeable tax break if they were hired. For instance, under the question, “What SKILLS do you bring to this job?” one woman responded, “My smile.” In the comment section of her (rejected) application, Markovich wrote, “Smiles don’t clean windows.”

“I’m tired of hearing about how nobody’s hiring,” he told me. “It’s important that the general public understand there ARE businesses hiring and willing to pay good wages.” “We, like many other businesses, are limited not by our skills or motivation, but by the number of quality employees we can find,” he added. “Every time the president and Congress extend the unemployment benefits, our labor market keeps sitting on their collective ass. Why should they start a job that starts them out at what they are collecting on unemployment? Even though they can make two to three times that within three to four months, they don’t care. They will wait until the benefits run out before looking for a job.”

The downside to today’s column is obvious: “There is an incredible amount of people who are, for all intents and purposes, not employable,” Markovich said flatly. (On Monday, between noon and 1 p.m., Markovich will offer first-hand tips and insights for job-seekers on my weekly radio show on WVLP, 98.3-FM, www.wvlp.org.)

The upside of all this incompetance? This should inspire all those other job-seekers who are honest, credible, qualified, competent, intelligent and professional. And, if anything, the Darwinian culling of the job-applicant herd should eventually work in your favor if you learned anything today from Markovich and Pearman. “Sorry, America. I was never in favor of the ‘everybody gets a trophy’ mentality,” Markovich said. “Just because you helped clean up a work site for $12 an hour doesn’t qualify you as a carpenter. And if your education and skills say you are only able to stock shelves, then you are a stocker.” My suggestion to job seekers: For starters, review your resume, personalize your application approach and provide intelligent responses, spelled correctly. And save your smile for the interview, not the application.

Cleaning Windows For 1 Day Or A Hundred Years?

Post-Tribune columnist Jerry Davich, right, cleans a first-floor window at the Valparaiso campus of Ivy Tech Community College May 25, 2011. Josh Reberg, left and Jacob Hernandez used ladders to get to the second-floor windows. Davich spent the day learning the ropes of window cleaning with the help of employees of Bren-Mark Window Cleaning Service.

Jerry Davich: Five jobs in five days, starting with cleaning windows - Today’s column is the initial installment of my “five jobs in five days” series where I work a few hours at five different occupations to experience the challenges of, ahem, a real job. First up, I join the streak-less ranks of Bren-Mark Window Cleaning service in Valparaiso during a “monster job” at Ivy Tech Community College on the city’s east side.

Jerry Davich

Candy Smith chuckled at my amateur attempts to properly clean a large office “practice window” using a professional mop and squeegee. No matter which technique I used — the horizontal swipe, the vertical swipe or the tricky swirl swipe — I left a streak or two somewhere on the window pane. It was very frustrating. Although I sported an official Bren-Mark T-shirt and tool belt, to hold my sopping-wet mop and bucket, two squeegees and clean-up towels (a white one to clean the sill, a blue one for the pane), washing windows was tougher than it looks from inside an office building. “Sometimes a window just doesn’t like you,” Smith told me sympathetically after I left yet another streak of soapy water on the window near the firm’s Valparaiso office.

Smith, the firm’s operations manager, has been here 11 years after starting as a window cleaner. She knows windows inside and out, and she made it look easy to clean them. Despite popular belief, it doesn’t matter which brand of soap is used, Smith told me. (On this day, we used Palmolive dish soap.) The secret is how to squeegee. “OK, now I’ll show you how we really clean windows” she told me as she swept her squeegee from corner to corner and back around in a swirl motion. “It’s all in the wrist.”

Within five seconds, without lifting her squeegee from the window, she removed every trace of soapy water. Amazing, I told her. “You’ll get the hang of it eventually,” she replied. (I never really did, though.) Some new employees get scared off after the first day, complaining it’s either too hard, too strenuous, too repetitive or too confusing. Others simply don’t return the next day. Still, after a half hour of practice, we headed to the day’s work site, Ivy Tech Community College, on the city’s east side for a “monster job.”

How hard can it be? At Ivy Tech, which is seemingly made from various shapes and sizes of eye-catching glass, I met with Bren-Mark’s owner, Don Markovich. “When an architect draws huge buildings like these, with so much glass, the drawing never has dirty windows,” joked Markovich, a stocky man with thick arms and a no-nonsense attitude. “But it’s our job to make them look like they did in the drawing.” Bren-Mark has experienced a 10 percent growth spurt each of the last two years, an impressive statistic these days for any business. The firm is known for charging top dollar for a high quality job. There are no contracts, per se, just a lot of repeat customers, from both residential and commercial accounts.

“Just about every piece of glass you see will be cleaned at some point by somebody,” Markovich said during a tour of the work site. “Most people think of window cleaners as hanging off high rise buildings or maids on ladders with Windex and paper towels. We are somewhere in the middle.” Some of the firm’s customers get their windows cleaned once a month or even weekly, while others only once a year. But if windows remain dirty for too long, it only makes the job that much harder, especially if the business is located near grimy steel mills.

Josh Reberg cleans windows at the Valparaiso campus of Ivy Tech Community College May 25, 2011. Reberg works for Bren-Mark Window Cleaning Service based in Valparaiso.

 Bren-Mark’s niche is “low-rise” buildings, three stories or below, simply because there aren’t many high-rise buildings in Northwest Indiana. “Once you go over three stories, equipment requirements and cost of insurance jumps dramatically,” he added. Standing outside Ivy Tech’s main building, Markovich handed me a towering “Tucker pole,” a long, heavy extension tool which uses filtered water to clean high-rise windows with a spot-free rinse. Unfiltered water has minerals that leave stains on windows, and steel wool is often used for such stubborn windows, I learned.

He explained that his job takes a certain mix of intelligence, friendliness, persistence, professionalism and good old-fashioned elbow grease. “Cleaning windows is a simple business — it’s not called Bren-Mark Rocket Science — but it is not easy,” Markovich said as I slowly guided the long (and did I say heavy?) pole back and forth across each window. “We have to provide service, without any mistakes or problems, on schedule to hundreds of commercial customers and dozens of residential customers each week. This can total up to thousands of individual windows, even in the extreme cold.”

Not rocket science, but… In addition to using the Tucker pole, I also climbed to the roof of the building to clean outdoor windows overlooking a lobby. With the sun beating down, I worked alongside Josh Reberg, Scott Sliger, and Jacob Hernandez, who showed me the ropes of the job as well as how to use extension ladders to clean second story windows. Bren-Mark workers say they’re often asked, “How hard can it be to clean windows?” “We don’t just spray Windex on a window and wipe it off,” Hernandez told me. “We make it look easier than it is. It took me a few months to get it down.”

Inside the school building, I worked alongside veterans Mary Martin and Marlon Sayles, an older man who’s taught many other professional window cleaners through the years. Together, we stood on a high-lift machine to clean second and third story windows. Sayles didn’t say much so neither did I. My only goal was to not slow him down. Bren-Mark workers routinely begin their work day at 8:30 a.m. and they go home when their list of jobs for the day is done. Some days end earlier than others.

 Post-Tribune columnist Jerry Davich uses a squeegee to clean a window at the Valparaiso campus of Ivy Tech Community College May 25, 2011. Davich spent the day learning the techniques of window cleaning.

They are paid per job, based on a percentage, with new hires earning 31 percent of the total price and more experienced workers earning 35 percent, Reberg said. This averages between $15 to $20 an hour, depending on their speed, experience and quality of work. An agreed perk of their job is the freedom to work at different locations without having a boss always looking over their shoulder in a (windowless) office. The toughest part of the job is often gaining access to clean windows, and I can vouch for that after straddling a tipsy ladder planted in mushy grass.

Another downside of the job is cleaning off more than merely dirt from windows. For instance, bird droppings, rotten eggs and paintball remnants. “You name it, we’ve seen it all on windows,” Markovich told me. As I cleaned yet another dirty window while wondering how much longer until my lunch hour, I had a minor epiphany: I don’t want to be a professional window cleaner. Or, as they say in the trenches, the job is a pane in the glass.

Springfield janitorial service achieves rare century mark: Springfield janitorial service achieves rare century mark. Witenko Enterprises Inc. began a century ago this year when a man who fled the Ukraine in the late 1800s began washing downtown Springfield windows to make money. Dmitri “Jim” Witenko began in 1911 what became a 100-employee company by going door-to-door offering the service. It was a time when dozens of manufacturing facilities, stores and office buildings populated the city center and beyond; the demand for window cleaning was high, according to current and third-generation president Mike Witenko.

Early on, Dmitri Witenko’s window cleaning service weathered such significant events in human history as the Great Depression and World War I before incorporating formally in the 1930s as the Springfield Window Cleaning Company. Few companies can claim such longevity as Witenko Enterprises, and even fewer can claim a fourth-generation family company. Kristina Witenko, Mike Witenko’s daughter, joined the company in 2005 and currently serves as operations manager. She plans to be the family’s fourth-generation president in the future, she said.

A search by the Clark County Historical Society of 1911 business directories resulted in only a handful of companies known to be operating locally in some fashion today. Companies with recognizable names like Littleton & Rue Funeral Home, International Harvester, Chakeres Theatres, James Leffel Co. and Woeber Mustard join a few others in that select club. As demands declined, Witenko Enterprises found it necessary to fold together some operations and cease others. Employment is down significantly from its peak of nearly 100 workers in the 1970s. “As need disappears, you back off,” said Mike Witenko, who joined the company in 1968. “When need goes down, we have to make a decision (to stop operations).” “Business has always been up and down, but this might be the worst,” Mike Witenko said of the current economic climate.

Staffing now is down to 10, but Mike Witenko said things appear to be turning around. “We’re seeing see good signs coming, but it’s going to take a while to build back up,” he said. Tom Kaplan, Ness Chair in Entrepreneurship and associate professor of business at Wittenberg University, said a long-running family business has a different approach than others. “It’s the stewardship mind-set,” Kaplan said. “It’s the way that you run a business. You’re not looking at meeting the next quarter’s goals. You’re thinking ‘I’ve got grandkids and what do I need to do’ ” to get them and the business ready for the company’s future.

As economic times evolved, so did Witenko Enterprises, launching a host of other service businesses and a venetian blind sales and service division. In 1945 it added window blind sales and service to their list of companies. That chance paid off when Levolor blind company named Springfield Venetian Blind Sales & Service a national distributor. Then, in the 1950s, the window cleaning service added an inside and outside wall cleaning service under the leadership of Dmitri Witenko’s son, George Joe Witenko. That same decade, the company took another chance and added Springfield General Maintenance to their list of services. The division tackled jobs like cleaning the facade of the Clark County Courthouse and cleaning ink from the walls and ceiling of the Springfield News and Springfield Sun’s press room.

The next decade George Joe’s son and Mike Witenko’s brother, then president George Louis Witenko, saw more room for expansion and opened Springfield Janitorial Services. In 1960, the company brought its many divisions together under the umbrella Witenko Enterprises Inc., which exists today mainly as a janitorial service. It reached peak staffing levels of close to 100 in the late 1970s. Said Wittenberg’s Kaplan: “A fourth-generation company is unbelievably rare, and it’s not an accident.”