Showing posts with label award window cleaning. Show all posts
Showing posts with label award window cleaning. Show all posts

Wednesday, 15 June 2016

Routine Danger In Grand Rapids

Sam Rodriguez, with Award Window Cleaning Services, cleans the windows of the JW Marriott in Grand Rapids. The hotel is cleaned twice a year. More pictures at the link.
23 stories up, window washers dangle high above Grand Rapids, MI – Dangling over 200 feet in the air, four men inch their way down the face of the JW Marriott while wiping each window clean. The building's height and its unique shape make rappelling from the roof the most efficient way to ensure that the windows shine on the riverfront hotel that has become a Grand Rapids landmark.

The work is not for the faint of heart. "Terrifying," window cleaner Sam Rodriguez said of his first trip down the JW Marriott. "You finally get to the ground and you almost want to kiss it." One "drop" or trip down the face of the hotel takes more than an hour.

From left, Sam Rodriguez, Brenden Riggins, and Tim Scott, all with Award Window Cleaning Services, clean the windows of the JW Marriott in Grand Rapids.
The first time Rodriguez performed the task as part of the Award Window Cleaning crew, it took him twice the time of an experienced window washer. With each swipe of his squeegee, he felt sure something would go wrong. After six years of working high above the ground, like any other job, it becomes routine. Now, he has to remind himself that it's dangerous and to check and double check his equipment.

What's one thing facing window washers that passersby can't see from the ground? "Spiders," said Mark Reinhart, Award Window Cleaning's president. The eight-legged creatures leave cobwebs for the cleaners and sometimes crawl up their pant legs. Before pesticide use, window cleaners would duct tape their pants and shirts closed to keep them out. Now, there aren't nearly as many, but they still can be found even on the highest buildings in town.

Grand Rapids' most recognizable buildings, including the Amway Grand Hotel, Bridgewater Place and the JW Marriott are cleaned twice a year, moments that often draw the attention of downtown crowds.

Wednesday, 18 May 2016

Owner Sells Window Cleaning Company

Mark S. Reinhart, Award founder and sales manager, watches his book of business grow with each addition to the Grand Rapids skyline.
Owner sells window-cleaning company: The owner of a local window-cleaning company has sold his operation to pursue other business ambitions. Award Window Cleaning Services has acquired Blue Sky Window Cleaners. Both companies are based in Grand Rapids and provide residential and commercial window cleaning services in West Michigan. Terms of the deal, which was announced today, were not disclosed.

Nate Wood founded Blue Sky Window Cleaners in 2009. Since that time, he has grown the company to multiple crews.  “It’s been a great ride, and I’ve had a lot of fun building my company,” Wood said. “But now it’s time to move on.”

Wood said Mark Reinhart, president and CEO of Award Window Cleaning Services, has a “great business” with an “excellent reputation.” “I’m certain my customers and employees will be treated very well,” Wood said.

Reinhart, who has 25 years of experience in the window-cleaning industry, said customers of Blue Sky can count on the same “high-quality work” and “positive attitude” they’ve come to expect from Blue Sky.

Wood will continue to guide the company through the transition. Calder Capital of Grand Rapids sourced the buyer and brokered the sale. Max Friar, managing partner of Calder Capital, said he has seen an increased level of interest in business acquisitions during the early spring months of 2016. “Many individual and strategic buyers are actively seeking to acquire small service, distribution and manufacturing companies in West Michigan,” Friar said.

He noted lending conditions and the strength of the local economy make this “a great time to buy.” Friar also said the transaction between Award and Blue Sky typifies a trend in the marketplace: established buyers acquiring small businesses where non­-retirement age owners are seeking a new path in life.

Also see:

Thursday, 18 June 2009

R.I.P. Tyler Cotter



The employee of Award Window Cleaning Services, a Grand Rapids-based company, died at Saint Mary's Health Care, Grand Rapids Police Capt. Jeff Hertel said. Family members identified the victim as Tyler A. Cotter, 21, of Grand Rapids. A homemade memorial was set up outside the GRAM on Wednesday night. Cotter's family said the light of Tyler's life was his baby daughter, Peyton, born just a month ago. They described Cotter as very involved, going to prenatal checkups with his girlfriend Samantha Goldner, 18. "He wanted to be the best dad in the world," said his mother, Judy Cotter.
Hertel said initial findings point to a problem with the man's harness. "The victim came down slightly and then fell all the way," Hertel said. "There is no way right now to know if the harness hit him as he came down." Cotter was working with a partner, who was not injured. The accident is the second involving Award Window Cleaning Services employees in the past 26 months. In April 2007, two workers fell about 90 feet outside the Van Andel Arena when a basket-type lift machine holding them tipped and crashed to the pavement. Both were hospitalized with nonlife-threatening injuries. Six months after the incident, MIOSHA found four safety citations stemming from the accident, said Adrian Rocskay, acting director of MIOSHA's general industry safety and health division.
Three of the citations were classified as "serious" and carried a $700 fine each. They were for failure to provide training on safe use of an aerial lift; failure to test aerial lift controls each day before use; and exceeding the maximum height for an aerial lift. The fourth citation, which didn't carry a fine, was for failure to properly record an injury or illness for MIOSHA and internal record-keeping purposes. The investigation into Wednesday's death likely will take several weeks. Company officials did not comment.
Matt Dahlman, one of the two workers injured during the 2007 fall, said Wednesday that the company takes "every safety precaution they can." He declined to comment further. Kristin Schrewe and her husband, Todd, both 32, witnessed Wednesday's fall near their car on Ottawa Avenue NW while getting ready to enter the museum. The Illinois couple and their 2-year-old son are here on vacation. They said they heard a commotion and saw the yellow scaffolding the man was attached to collapse, and the worker fall to the ground. The man landed on his head and was unresponsive.
"He didn't move or scream or flail his arms or anything as he came down," said Kristin Schrewe, who called 911. Her husband ran to check the man's pulse, which Todd Schrewe said was about 50 beats per minute. A nurse who was nearby cleared an airway because the victim was choking, he added. "All I heard was a guy yell, and I see the scaffolding come out of the sky. It was all right in front of us," Todd Schrewe said. The two men had been on the job for a few hours prior to the incident, Hertel said. They were starting a descent down the side of the building to begin cleaning another series of windows when the incident occurred. Funeral arrangements were pending.

The Michigan Occupational Safety and Health Administration, or MIOSHA, is investigating what went wrong when a 21-year-old window washer died after falling about 45 feet from the Grand Rapids Art Museum. Tyler Cotter graduated from Creston High School. He had a girlfriend and 1-month-old daughter. The incident occurred at around 3 p.m. Cotter was working for Award Window Cleaning Services, Inc. He was working with a partner, who was not injured. Although MIOSHA will handle the official investigation, a former Award Window Cleaning employee has a theory. "There was not enough weight on the rig and when he went off the building, it just came down on top of him," he said.

There were four citations against Award Window Cleaning at their last inspection in 2007:

* Not providing employee training on the safe use of an aerial lift device.
* Lift controls were not tested each day before use.
* Exceeding the design / rated capacity for the given height of a vehicle
* Company did not properly record injury numbers and illness numbers on annual log

In 2007 while working at Van Andel Arena, a worker over-extended the arm of an aerial lift device, causing two workers to be injured. The citations were issued as a result of that accident, but no one died. "It's pretty traumatic," said Todd Schrewe, who witnessed Cotter's fall. "I mean, you're out here to have a good time, and he's out here to do a job and something tragic like this happens. My wife and I are a little unsettled about it. "He's a young guy and he deserves better than this." Award Winning Cleaning has not commented.



Tyler Cotter never missed a doctor's appointment when his girlfriend, Samantha Goldner, was pregnant. Cotter - known as "T-Bone" to his family, "Cooter" to co-workers and "Baby" to Goldner - died Wednesday after falling about 40 feet while cleaning windows at the Grand Rapids Art Museum. The 21-year-old was remembered Wednesday evening by family and friends as a shy, loving person who enjoyed tending to his daughter, going to movies and eating at drive-through restaurant Sonic.
In the hospital during Goldner's labor, he was there to offer back rubs and even cut his daughter's umbilical cord, albeit with a shaky hand. When Peyton Cotter was born last month and he first cradled her in his arms, Tyler Cotter shed tears of joy. He was a devoted father, Goldner said. "As soon as he got out of work, he went straight to her," she said. "He was almost greedy with her. He just always wanted to hold her."
Witnesses said they saw scaffolding give way before Cotter fell. Initial reports indicated the West Side resident, an employee of Award Window Cleaning Services, might have had problems with his harness, Police Capt. Jeff Hertel said. "The victim came down slightly and then fell all the way," Hertel said. "There is no way right now to know if the harness hit him as he came down."
Cotter was taken to Saint Mary's Health Care, where he died, Hertel said. The Michigan Occupational Safety and Health Administration is investigating the accident and expects to determine a cause in several weeks. Two Award Window Cleaning employees were injured in 2007 outside Van Andel Arena when their bucket lift tipped and they fell 90 feet to the pavement. The company was fined $2,100 for violations regarding the lift. Calls to the company's owner were not returned.
The Creston High graduate worked as a window cleaner to support his daughter and girlfriend, braving heights while enjoying waves from children inside buildings and the occasional offering of free food from office workers. He was interested in computers and was looking into pursuing a job in technology after he and Goldner settled down. "He treated me so good. He really spoiled me," said Goldner, 18, who celebrated her two-year anniversary with Cotter on June 5. "I don't know how I got such a perfect person. They say nobody's perfect, but he was." Cotter's stepbrother, Kris Krzykwa, remembered him as truthful and compassionate. "You could ask him any question you want and he'd give you an honest answer," said Krzykwa, 28. "But he'd still give you the shirt off his back."
By caring for his infant daughter, Cotter showed maturity beyond his years, his mother, Judy Cotter said. "He wanted to be the best dad in the world," she said. Cotter also is survived by his father, Mark Cotter, sister Braylyn and stepfather Jeff Krzykwa. Funeral arrangements were pending.



The 21-year-old man was on the roof of the Grand Rapids Art Museum Wednesday afternoon making a descent when his rig gave way. Witnesses say the victim fell face first and the impact of his body hitting the sidewalk could be heard from across the street. "There was like a boom! Like a boom - that was his body," says Orlando de la Rosa who witnessed the fall. "His partner yelled his name out as he came down... his partner was pretty shook up," says Todd Shrewe. Shrewe added the man may have been struck by equipment because he seemed unconscious before he hit the ground. Award Window Cleaning Services owner, Mark Reinhart, said the victim was employed with him for three years. All of the staff consider themselves family, and are grieving a well-liked and loved person. Award Window Cleaning Services specializes in high rise window cleaning they have contracts with DeVos Place, Van Andel Arena and Spectrum Health.

Statement/Mark Reinhart/Award Window Cleaning: It is with a very painful sadness that I make this statement. Today I/we mourn the loss of our friend and loved one Tyler Cotter. Tyler was like a son to me & was very much a part of our family here. Tyler was more to us than just an employee, he was like a brother to our staff, he loved his girlfriend Samantha like a wife, he was a loving father to his new born child Payton, loved his family, and we all know he loved us and his work here. He was always looking out for others.
We here are all better people for knowing Tyler. He will be missed. God bless his family & we pray for them both. One of our employees has written this on behalf of our staff.

“The parents must be proud of their son. They could not have asked for a nicer young man. I know it doesn’t make it any easier to deal with this unfortunate outcome. I could not feel more proud if he were my own son. There was not one day we worked with him that he did not impress us with his character and the way he carried himself.

We are setting up a memorial fund for Tyler’s family. We are asking our customers, friends, & fellow window cleaners to if at all possible send donations to the family. Please make checks out to Tyler Cotter Memorial Fund & send them to P.O. Box 3504 Grand Rapids MI 49501

Sincerely,

Mark S. Reinhart
President
Award Window Cleaning Services


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Window washer falls six-stories; lives to talk about it: It is an odd feeling knowing by any reasonable measure you should not be alive, but Alex Clay, 21, has spent the past day with little else on his mind. "I can't believe I'm actually here," he says. The window washer was crawling over the ledge at the top of Eau Claire's U.S. Bank Building Monday afternoon, transferring his weight, when he noticed his rigging wasn't properly connected. He tightened his grip on a metal bar connected to his window cleaning apparatus. He can't say how long he held on with his feet dangling below him, but it felt like a long time. "I held on as long as I could, but you get to the point where you're maxing out your body," he said. "You get to the point where I can't even support my life anymore. I have to let go."
Clay thought his safety rope would catch him, for reasons still unknown, it didn't. He fell six stories, hitting a metal awning above a doorway before hitting the sidewalk. A paramedic would later tell him that awning "'could have been what saved my life." "He was very, very fortunate," says Dr. Brad Grewe, a trauma surgeon at Luther Midelfort hospital in Eau Claire. Grewe wonders if a rope or some other may have helped slow Clay's descent. "But to fall six floors - we don't even have many six story buildings in Eau Claire." Clay suffered scrapes, bruises and a broken foot, but should be out of the hospital by Thursday. "Everyone's just telling me it's a miracle," he says.

An American window cleaner who fell from the outside of a building six floors up has survived the "surreal" tumble with minor injuries. Alex Clay, of Eau Claire, Wisconsin, told the BBC he was forced to hold on with bare hands after colleagues had trouble connecting his harness. But as they tried to repair the line Mr Clay said he became overcome with tiredness and was forced to let go. A safety line failed, but his fall was broken before he hit the pavement. An overhanging roof on the first floor broke his fall, and he hit the cement roof before he bounced onto the pavement.
"It doesn't make much sense, but it was very slow - it was very very dream like," Mr Clay told the BBC World Service. "It all just felt very surreal. It was very, very dream-like." The problem started when Mr Clay noticed his harness was not properly connected to the cleaning rig. His partner and another window cleaner tried to reconnect the harness correctly, but while they were doing it Mr Clay, who was holding on with his bare hands, said he started to slip. "I was so tired, I started slipping and my hands were sweaty and my arms were sweaty," he explained.
"[My co-workers] tried to pull me up but I knew that they weren't going to be able to, I just knew so I had to make a really hard decision, I just had to drop and see what happened with the safety line that was connected to my back." And drop he did.
Mr Clay said he had expected his safety line to engage shortly afterwards, but nothing happened. It was only then that he began to fear for his life. "I started thinking about my family and my friends, and just thought to myself: well, is this going to be the end? And if it's not, what kind of state am I going to be in for the rest of my life?" Almost unbelievably, Mr Clay's only injuries are a shattered bone in his left foot and a cut on his leg. The 21-year-old window cleaner had only been in the job for four months before the accident. But despite his relative health, his prospects for a swift return to window cleaning appear bleak, he says: his mother is unlikely to let him go back to his high flying job. Listen here.

Wednesday, 17 June 2009

Window Washer Dies in Fall: Grand Rapids



GRAND RAPIDS, Mich. A 21-year-old window washer died after falling about 45 feet from the Grand Rapids Art Museum . Capt. Jeffrey Hertel told 24 Hour News 8 the man died after falling off a scaffold while washing windows around 3 p.m. Early reports indicate the man, who was working for Award Window Cleaning Services, Inc. had something go wrong with his harness. The man was working with a partner, who was not injured. Police and emergency crews are still on the scene, and will remain there for an investigation into what happened.Police and emergency crews are still on the scene, and will remain there for an investigation into what happened.


GRAND RAPIDS - A 21-year-old man has died after falling about 40 feet while washing windows at the Grand Rapids Art Museum about 3 p.m. The employee of Award Window Cleaning Services was pronounced dead at Saint Mary's Health Care, Grand Rapids Police Captain Jeff Hertel said. Witnesses Kristin Schrewe and her husband, Todd, both 32, saw the fall near their car on Ottawa Avenue NW while getting ready to enter the museum. The couple and their 2-year-old son are in Grand Rapids on vacation from Illinois. They said they heard a commotion and saw the yellow scaffolding the man was standing on collapse, and the worker fall to the ground. The man landed on his head and was unresponsive. "He didn't move or scream or flail his arms or anything as he came down," said Kristin Schrewe (pictured), who called 911.
Her husband ran over and checked the man's pulse, which Todd Schrewe said was about 50 beats per minute. A nurse from a nearby building cleared an airway because the victim was choking, he added. "All I heard was a guy yell, and I see the scaffolding come out of the sky. It was all right in front of us," Todd Schrewe said. Police have closed about one block of Ottawa Avenue to investigate the fall.

Wednesday, 10 September 2008

Making the Skyline Shine


It's difficult to think of an occupation where getting high on the job is acceptable, much less a requirement. But that is the case for employees of Grand Rapids-based Award Window Cleaning Services, Inc. — strictly in the literal sense, of course. Mark S. Reinhart, Award founder and sales manager, watches his book of business grow with each addition to the Grand Rapids skyline. He is responsible for keeping the hard-to-reach windows on structures such as Bridgewater Place, DeVos Place, and the new JW Marriott hotel glistening on the horizon. When he ventured into the field, little did he know what an important role it would become. “I loved cleaning windows from the minute I got started,” said Reinhart. “I never saw the growth coming.” Reinhart discovered his calling in 1983 on the facilities team of the Amway Grand Plaza Hotel. While dangling outside the 30th floor of what was then Grand Rapids’ tallest structure, hooked to a line, Reinhart became, well, hooked. Window washing appealed to his desire to be outdoors while harnessing his maintenance proficiency. Twenty-five years and many, many buckets of soapy water later, the hotel is one of Award’s oldest customers. Every occupation has its quirks, but those of being a window cleaner differ from the foibles of most jobs. For one thing, looking in people’s windows sometimes can’t be helped. For another, you’re always on stage.
“Everybody’s looking at you because you’re dangling from a rope 20 stories up,” says Award Safety Coordinator Mark Reinhart II, the second-generation of Reinharts in the window cleaning business. While employees are washing, tenants are inside conducting business, often in suits and ties. As such, the company emphasizes professionalism. Workers are in uniform and doing what they can to make a good impression. Washers don’t try to see inside buildings while wiping the windows clean, and facilities generally alert staff and visitors before a scheduled washing, but still — things happen. Washers have seen women’s phone numbers — and body parts —pressed against windows. Then there was the larger gentleman who, despite his awareness of the man outside, lounged blithely in a brightly-lit hotel room — in the buff. “[The employee] cleaned that window the fastest he had ever cleaned,” says Reinhart, Sr. So if the stage is a board with a bucket and squeegee, the audience is everyone, inside and out. And this audience is not averse to joking with — and sometimes heckling — the actors. They’ve seen and heard everything from knocks on the windows to the classic ‘You missed a spot!’ and ‘Hey, can you get my car windows?’ For car window requests, Reinhart II shouts down a quote of $20. So far, no one has taken the deal.


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There are other, more serious questions the Reinharts here on and off the buildings. “Everyone wants to know: ‘what’s your secret?’” says Reinhart, Sr. They are seeking the brand name of some miracle cleanser or product, but there is no secret. Just a good tool: the squeegee. In fact, Reinhart has used hand soap from a bathroom when he has run out of his own soap and still ended up with sparkling windows. “The real trick is not to drink too much coffee,” he jokes.
Thrill-seekers need not apply. For much of its existence, the company has operated in an industry with no formal safety protocol, with the International Window Cleaning Association only recently drafting a set of safety standards. Reinhart II has has been washing windows for his dad since he was 14 and officially went to work for him at 18, but his zeal for the industry didn’t emerge until he attended a 2000 IWCA conference. "The IWCA convention was definitely an eye-opener," he says. "We realized that there were so many things we were doing wrong. There were so many changes we had to make." Since that conference, Award has developed a written training program and implemented monthly safety meetings, while growing from a five-employees to an 18. Reinhart II attributes the growth, in part, to lessons learned at the IWCA convention.

So who are these people that want to rappel down the sides of skyscrapers, secured by a 7/16-inch work line and a half-inch safety line, all to make the view a little nicer? They’re not necessarily the same high-risk folks going skydiving and cliff diving. When job applicants come to an interview and play up their bungee-jumping and hang-gliding experience, "We don't want them,” says the younger Reinhart, “not to say they wouldn't be good, but that's not who we are looking for. “We want them to be a little afraid. I'm afraid, too.” It’s the fear, he says that makes them respect the calculated risks they take every day and ultimately, makes them safer. If someone gets spooked while in the air — for whatever reason — Award has the employee do something else that day or simply head home. Everyone has days like that, they say, and keeping a washer outside could compromise safety. To keep the wheels of fear from turning, the safety coordinator turns on his iPod and avoids looking up, which, he says, is worse than looking down. Remembering that, statistically, it’s more dangerous to drive a car down the road than to wash the windows of a tall building provides a measure of comfort, too. When watching a big building go up, most of us don’t think about how the windows will get clean. “Most architects don’t either,” asserts the younger Reinhart. But more and more, architects are turning to Award for advice on how to incorporate window-cleaning efficiencies during the design phase, saving property owners hassle and cost down the road. There also are opportunities to use window washer expertise for the greater good. Reinhart’s staff was on hand for the highly publicized River House for the Michigan Community Blood Centers earlier this month, assisting the $1,000-a-head donors and an assortment of media types on their descent. The Reinharts also see their work as a small measure of community service on day-to-day basis as well. It is their company’s job to keep the city skyline clean and beautiful.


“There is a high level of satisfaction in knowing that you provide a clear view for anyone who has to look through that window,” says Reinhart, Sr. “ When you’re done and you look at the result, you feel like you’ve accomplished something.” And as long as there are big buildings with windows, there will be a need for someone like the Reinharts to clean them. “It’s a great occupation,” adds the owner. “There’s no other job like it.”

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