Thursday, 13 December 2012

Men In Kilts Window Cleaning Wins Top Award

Men In Kilts CEO, Tressa Wood, wins the prestigious Business In Vancouver 40 Under 40 Award for 2012.
Men In Kilts CEO, Tressa Wood, wins the prestigious Business In Vancouver 40 Under 40 Award for 2012: Men In Kilts, a franchised window and exterior cleaning company, officially announced that CEO Tressa Wood has been awarded the prestigious Business In Vancouver 40 Under 40 Award. Men In Kilts is Canada’s largest window cleaning company and is expanding fast into the US, with plans to be in every major market by 2017.

The Business In Vancouver 40 Under 40 Award is presented annually, and highlights the achievement of BC's outstanding entrepreneurs, executives, managers and professionals in public or private business and non-profit sectors. “It’s fantastic to be recognized by the local business community in any fashion, but to win the BIV Top 40 Under 40 award is an honor,” says Wood. Before becoming CEO of Men In Kilts, Wood was VP of Operations for the highly successful 1-800-GOT-JUNK? franchise. While part of the senior leadership team at 1-800-GOT-JUNK? revenue grew from $10 million to over $130 million in a five-year period.


“I can’t think of a more deserving recipient… I have the opportunity to witness her exemplary leadership on a daily basis. Tressa manages to keep her family top priority and maintain the diligence and focus needed to lead the Men In Kilts franchise system across North America,” says Brent Hohlweg, Co-Founder & Chief Brand Architect of Men In Kilts who nominated Wood, along with Brian Scudamore of 1-800-GOT-JUNK?.

While honored to win the 40 Under 40 Award, Wood says she is most proud of her family and finding balance between the two roles. Becoming a mother hasn’t lessened Wood’s drive and ambition. “I see even more potential at Men In Kilts. The opportunity and the vision for this brand are massive. We currently have ten franchises across Canada and the United States and plans to add 20 to 30 more in 2013,” says Wood.



About Business In Vancouver 40 Under 40 Award - The Business In Vancouver 40 Under 40 Award is sponsored by Audi, CGA, EO Vancouver, Fasken Martineau, BCIT, CBC, Clark’s Audio Visual, and TEC Canada. The event consists of a panel of judges that first and foremost look at an individual's professional success. They are also interested in knowing about their education, community service, as well as participation in industry and business associations and other accolades and awards. They look for a cross-section of impressive people from a wide range of industries who are ahead of their time for their age. They’ve progressed up the ranks of their company or industry or have built their own company and demonstrated professional success and responsibility at a relatively young age.

About Men In Kilts: Men In Kilts was started in 2002 by Nicholas Brand with $500, a squeegee and a hand-sewn kilt. The company offers professional window cleaning, gutter cleaning, siding cleaning and pressure washing services to both commercial and residential customers. The first franchise was opened in 2010 in Vancouver, with Fraser Valley and Seattle soon to follow. Calgary, Victoria, Philadelphia and New Jersey opened in 2012, with Toronto and Edmonton scheduled to open shortly. The company expects a 300 percent increase in revenue in 2012. 

More blogs on Men in Kilts here.

Standing out from the rest of the pack isn’t easy, but for Nicholas Brand, the founder of window washing company Men in Kilts, the uniform does most of the work for him.

Wednesday, 12 December 2012

Biggest Idiot On A Ladder Winner

And the winner is..
Biggest idiot on a ladder crowned by Ladder Association after public vote: After three months of picture submissions and voting, the Ladder Association’s Idiots on Ladders campaign has discovered the biggest “ladder idiot” in the UK. Beginning on September 1st, the Ladder Association welcomed submissions from the public of the worst uses of ladders they could find. The competition, which aimed to shame dangerous ladder users into changing their ways, then offered people the chance to vote on Facebook to decide which picture was the worst.

The clear winner, with over 30% of the vote, showed a worker reaching up to the top of a chimney with a gaping fall directly below him. Not only could the fall have killed him, but one commenter pointed out that his ladder still did not reach high enough to keep him from stretching upwards. To top the situation off, he also had a bucket wedged between the ladder and the wall it was resting against. The Ladder Association is now looking into the background of the picture in an attempt to identify the man and offer him the training he obviously needs, assuming he has survived to benefit from it.

In second place came a picture taken earlier this year, showing a gardener with one foot on the rung of his ladder and the other on a tree branch, while he brandished a chainsaw at the tree’s other branches without protective clothing or a harness. The picture originally came from a news story in the Lincolnshire Echo, which reported that he was fined a total of £6,000 for his ladder idiocy. The photo only won around 14% of the vote but took off on Facebook as it was shared and commented on by even more people than the winner.

Cameron Clow, Chairman of the Ladder Association, said: “This competition was all about raising awareness and as such it was run alongside the Ladder Exchange, which offers people and businesses the chance to trade in unsafe ladders for new, compliant ones. We wanted to show together two of the biggest dangers in the workplace – people using their ladders in an unsafe way, and people using equipment that is unfit for purpose.

“Ladders are arguably the most common type of equipment used for work at height – it is estimated that three million are in use in the UK alone. Reported ladder accidents have fallen by over 30% over the last 10 years, but more clearly needs to be done. We are pleased at the response the competition received, with people making sure to pull out their cameras whenever they saw dangerous ladder use, but it is also a worrying sign of how common this kind of unsafe activity is.”

38 pictures were submitted throughout the contest from around the globe, with one picture of a ladder perched precariously on an unsafe mobile access tower being traced back to Mexico. While it is already known that falls from height are the number one cause of death at work, the number and variety of the pictures are startling evidence that dangerous ladder use is occurring daily. With the competition now over, the completed Idiots on Ladders album can be found on the Ladder Association Facebook page here.


Some of the window cleaning entrants of "biggest idiot on a ladder"...
 

Clickable links...

Tuesday, 11 December 2012

When Customers Get Angry


What to Do When Customers Get Mean on Social Media: There's a growing army of unhappy, sometimes bitter and angry customers who take to social media to vent their frustrations about a brand's products or services. Sometimes they can get so mean that their feedback is more an attack than a request for customer service. No matter the size of your company, angry customer tirades can damage your reputation online. In my experience, you can encounter at least two types of unsatisfied customers communicating with you over social media:
  • A person who was genuinely hoping for a good experience with your product or service, had a bad experience and simply wants to vent and seek acknowledgment or a solution. 
  • Someone who actively uses social media to dissuade people from doing business with your company, and probably doesn't care about your reply to his or her claims. This person hopes you do reply so he or she can drag you into a public fight.
Either way, dealing with these types of angry customers should be an opportunity to show the world how your company cares about customer service and that you stand behind your brand. With the right strategy, you can turn foes into fans and win new customers at the same time. Here are five tips for responding to angry customers over social media:

1. Respond quickly. The longer someone waits for a reply the more steamed that person can become. Let the individual know publicly that you have heard his or her frustration or problem and that you're on it.

2. Never show anger or engage in negative banter. Don't stoop to an angry commentor's level, as it can quickly escalate. Taking the high road and not replying with negativity sets you up for the win in the eyes of anyone who's following along.

3. Be personal. The employees who manage your social media should sign their tweets or posts with their names or at least their initials to make the engagement more personable and real. Also be sure to address the customer by his or her name.

4. Work toward a resolution. Let the customer know that you're going to do everything within your power to make the situation right. Don't simply attempt to calm someone down and walk away.

5. Talk offline when necessary. Use direct messages on Twitter or email if the discussion is detailed. At least the initial response should be public, though, to let everyone know that you're on the issue and that you care.

When you do come to a resolution, be sure to post about it. If you don't share the results, no one will know how you resolved the situation. This is your opportunity to show that you deliver top-notch customer service over social media.

If the negative comments persist, the person is most likely pushing you in hopes of seeing you falter publicly. All you can do is be polite, offer assistance and let the person -- as well as everyone else watching -- know that you're doing everything you can. Try offering a free gift as a token of appreciation. Whatever you do, don't engage in a public argument.


To help you cope with difficult shoppers this holiday season, consider these five tips from customer-service experts:

1. Remember: The customer is always right.
 The old "customer is always right" philosophy may still be the best approach for dealing with obnoxious shoppers. Customer service experts have long said that a happy customer tells one or two friends, while an unhappy customer tells several--or in the age of social media, hundreds of his closest strangers. And these statistics can be magnified by the emotions related to holiday shopping.

"Businesses spend so much of their money acquiring customers, yet can lose them over one complaint," says Ken Varga, a marketing strategist in Spring Lake, N.J. After all, he adds, 99 percent of customers will obey the rules, so it's about appeasing that difficult 1 percent. So when someone returns a product beyond the 30-day money back window, for example, you're probably better off giving a refund with a smile. Otherwise, "they can hurt you badly," Varga says, especially by badmouthing you on Facebook and Twitter.

2. Train employees to cope with problem customers.
 Donna Fluss advises her small-business clients to hold staff meetings between the end of October and Thanksgiving to do scenario training and discuss best practices for dealing with nightmare customers. "Give [employees] as many options as possible, especially in a season when people are short on time and short on money," says the founder of DMG Consulting in West Orange, N.J.

Staff members should be trained to be sensitive and make a reasonable effort to solve a customer's problem, Fluss says. "If a customer is over their credit limit, see if you can get them a one-time credit increase. Or if you know you can't get them a gift item in time for Christmas, suggest where else they may be able to find it, even if it's through a competitor."

3. Hire enough holiday help to minimize customer frustration.
 Staffing up adequately during the holidays can prevent a lot of aggravation for both customers and employees. If someone is already upset and then has to wait a long time on line or on hold, this will only add fuel to the fire.

Overworked employees also may mishandle customers. If there aren't enough employees to deal with the increased holiday demand, Varga says, "the individual handling the disgruntled customer will try to rush, and as a result, the outcome won't be good."

4. Don't promise what you can't deliver.
 You may want to appease an angry customer by promising to get a package delivered by Christmas Eve, but resist the temptation if the chances are slim. The last thing you want to do with a disgruntled shopper is make empty promises, says Esteban Kolsky, founder of thinkJar, a Kansas City, Kansas-based firm that focuses on customer service strategies.

"If you say you're going to try to do it and you don't do it, their problem becomes your problem," he says. "They don't use common sense, and then they expect the store or company to perform miracles. You always try to please your customer, but don't give them a reason to heap blame on you."

5. As a last resort, be willing to lose the customer and the sale.
 If you offer your best plan for resolving a problem and the customer is still being difficult, it's okay to part company and refund the purchase price.

Your generosity of spirit should have limits, says Varga, whose rule is: Only one chance to break the rules per customer. "Times are going to get very tough and people will begin to make demands that are unrealistic just to see what they can get away with," he says.

Monday, 10 December 2012

The Drop - Window Washing Reality Show

Dino Pertzoff & Mike Rowe together in Hawaii. Click to enlarge.
World wide window cleaning in Hawaii was formed by joining "Dino's window cleaning" & "the window window man" starting with 3 owners & 2 employees in 1998. Now it is the largest highrise window cleaning company in Hawaii. They have a great gallery of pictures on their website, which can be seen here. Dino Pertzoff of Worldwide has been summoned to give a few T.V. interviews since rising to fame when he was featured in Mike Rowe's "Dirty Jobs" series. There may be a reality T.V show on the horizon featuring Dino & his competitors in Hawaii, this time called "the Drop." Who knows if it makes it past it's pilot episode it could be great insight & entertainment for window cleaners... Worldwide!



"DIRTY JOBS" - Is there any job that is just off limits to the show or to Mike? Eddie Barbini (producer of "dirty jobs") - " Not really." "We haven't turned down a job yet." "Mike is always game for whatever is up as long as it's not dangerous but he walks that fine line putting himself in situations that you just think 'How is this guy going to do this?'" "Last week, what aired is the window-washing segment in Hawaii." "Mike washes windows on an over 400 foot skyscraper in Hawaii." "He washes it not in the traditional way on scaffolding but he's actually in a little swing seat that he goes down with pulleys along the side of the building." "I'll tell you that it's frightening." "Our cameraman wouldn't even go on and backed out of it." "Actually, it'll rank up there at the top as one of the dirtiest jobs even though it's not dirty in the sense of dirt but the characters are phenomenal and the experience is phenomenal and Mike is hysterical in it."





Friday, 7 December 2012

Window Cleaning News

The six-man crew rappel down from the very top of the museum using two ropes as they wash the Dalí's iconic glass "enigma" windows.
'Tis the Season for Dalí window washing: St. Petersburg: It’s not spring but The Dalí Museum in downtown St. Petersburg is having its annual cleaning. Workers from Bay Area Window Cleaning donned Santa Hats in honor of the season as they washed the Dalí's iconic glass "enigma" windows on Friday. The process takes about three days. Friday is day two of the cleaning. Cleaning the Dalí glass "enigma" is tricky with its curvy surface. The six-man crew rappel down from the very top of the museum using two ropes (one is a backup safety line). The ropes are the kind used in mountain climbing. The crew includes Randy Spears, Anthony Holland, Michael Kott, Mark Reindeau, Allen Murray and Jessie Bradey.



New in the UK! The latest backpack from Window Cleaning Warehouse - the world leaders in the backpack revolution. Now introducing 'The Big Boy', it holds a staggeringly large 22Ltrs of water (This is around 25% more than most backpacks available - almost trolley size) you can now do more jobs with less hassle! Just make sure it's pure for window cleaning. Backpacks are proving to be a vital tool in a window cleaners setup. No matter how big or small your company, there is always a situation that a backpack comes in handy. Easy to fill, easy to use and with a battery life sometimes spilling into days. It's easy to see why they have proved so popular. With the new WCW big boy you can do more work than ever. Features include:
  • LED charging lights
  • Excellent robust electrical wiring system
  • Covered and protected flow controller
  • Easy empty release system
  • Extra rugged straps
  • Strong and sturdy carry handle
  • Streamlined and contoured back and base
  • Up to 3 days on one charge!
  • Lifetime warranty on tank
  • 6 month warranty on battery
  • Sealed component base.
Wash your hands, it’s good for Northamptonshire business too: Firms across Northamptonshire are this week being told to ‘clean up their act’ as part of National Handwashing Awareness Week. According to figures, UK employers spend more than £9 billion every year in sick pay and associated costs and Northamptonshire business representatives are keen to get the message out that hand hygiene is a primary measure in reducing infection. David Lawrence, managing director of office cleaning company, LCS Northampton, said. ““Having a business with healthy staff is key to success in the current economic environment. National Handwashing Awareness week is a UK-wide initiative to improve a simple procedure in the workplace that can radically improve health.” “Annual costs of £9 billion are the equivalent of £692 per employee.
Together with the latest research from Business in the Community showing that healthier businesses do better than their competitors it is more important than ever to do all we can to improve health in the workplace.” Firms are being encouraged to encourage their staff, whatever their profession, to keep their hands clean, especially after using the toilet and before consuming food. Just a few simple steps such as having soap in staff washrooms and hand sanitizer available can make a big difference to staff sickness rates. Researchers this year also discovered that are more bacteria on the average mobile phone than you will find in a toilet. In tests there was up to 10 times the amount of bugs - which can cause nausea and stomach problems - than were present in a lavatory. Under the Environmental Protection Act of 1990 an employer has a ‘duty of care’ to provide washroom services for its staff. David Lawrence, Managing Director of LCS Northampton encourages representatives from a range of businesses to wash their hands this week. On the left Jamie Williamson-Graff, Managing Director of Wash n Clean Window Cleaner Services.

December temperatures 20 degrees warmer than average in Chattanooga... so far: Even though Matt Ballard, who works for True Shine Window Washers, was enjoying the weather as he washed windows on Broad Street, he said would rather have temperatures a little cooler. "When I'm not washing windows, I'm rock climbing, and cold weather is better for that," Ballard said. "It's nice washing windows when it's not too hot or too cold, but for everything else I do, I'd rather it be cold."

A shining example of scheme success: A Plymouth woman is hoping to clean up with her new business after coming through the Enterprise Coaching scheme. Nicola Sale, aged 48, from the Barbican, has launched Deep Clean and Gleam after completing the business start-up programme. Nicola left her cleaning job two years ago after becoming disillusioned with life working for a company and to have some time to look after her child. But, with the help of Enterprise Coaching, she's set up her business to offer cleaning services to domestic and commercial properties. The Enterprise Coaching scheme, delivered by Working Links and Outset on behalf of the European Development Fund and Plymouth City Council, has helped more than 1,000 people look at launching their own businesses during the past two years. Nicola was teamed up with Working Links business adviser Annette Lovell.
Nicola said: "When I was working for other companies I thought I could go it alone and received lots of encouragement from friends and family so I thought I'd just go for it. "Working Links and Outset have been great. They've been there every step of the way and helped me with ideas about trading and marketing as well as the important accounting information. "I've also updated my health and safety qualifications so I can work in a range of different properties. "It's going well so far. I have a few loyal customers but I'm always looking for more. I don't just dust and vacuum but clean until your premises gleam." Nicola has also formed a partnership with a window cleaner to offer a fuller service. She added: "I'm very lucky as I know three self-employed experienced window cleaners with their own successful businesses that specialise in cleaning fascias and guttering, so as a team we can give the whole package."

Duchess of Cambridge is not a brood mare: The unborn child might be third in line to the throne but first and foremost it is William and Kate's darling baby. It’s an early pregnancy, as fraught with risk as any other. The foetus currently measures about an inch and its feet are starting to lose their webbed appearance. Now the miracle of becoming human can begin. In the brain, nerve cells sprout branches and join up to make miniature trees where, one day, thoughts and feelings will blossom. The textbooks tell us that the hands can now bend at the wrist, though, obviously, it will be many years before the little prince or princess gets the hang of that weird, window-cleaning Royal Wave. Give it time.

New entrants into the payment market, such as Square, iZettle and mPowa, are giving retailers a whole new way to accept payment transactions via mobile devices such as tablets and smart phones. This is just as applicable to the large multinational retailers as it is to the local UK tradesmen. There will be less scrambling around for cash to pay the window cleaner in 2013, as mobile becomes an even more integral part of a transactional process for the digital and physical world. The launch of 4G will only accelerate this.

The British economy is set to contract this year, according to figures published by the Treasury which suggest that official growth forecasts will be downgraded sharply. Tomorrow the independent Office for Budget Responsibility(OBR) will issue its latest bulletin on the state of the economy on the day that  George Osborne presents his autumn statement. The OBR looks certain to lower its prediction in March that the economy would grow by 0.8 per cent this year and 2 per cent next year.
Mr Osborne will announce that a drive by the Treasury and local authorities to save money on 100 existing contracts in government buildings and schools has already achieved £1.5bn, with a further £1bn in the pipeline. The savings include £615m from better use of assets, such as wider use of energy efficient lightbulbs and higher occupation of buildings through “hotdesking;” £630m from bringing services in-house rather than hiring management consultants and £140m from reducing the frequency of services such as window cleaning.

But that wasn’t enough for committee members, who felt the belt could be tightened more: Newmarket Ward 3 Councillor Jane Twinney asked for window washing funding to be removed from the budget and requested staff take a closer look at ways to provide landscaping at the five CYFS buildings that doesn’t cost $5,000 per building. The operation and capital budgets, with the deletion of the staff additions and window washing budget, will be presented to Newmarket and Aurora councils for approval.

Special Assembly election to come in Waukesha County: At least three candidates are running to fill a Waukesha County Assembly seat being vacated by Rep. Paul Farrow (R-Pewaukee). Farrow won a special election Tuesday night to the 33rd state Senate district, which opened after Rich Zipperer left his seat to become Gov. Scott Walker's deputy chief of staff. Farrow is expected to be sworn in as soon as Dec. 14 and will leave his 98th Assembly district seat open. The Republican candidates running for the Assembly seat include Jeanne Tarantino, the former chief of staff to Lt. Gov. Rebecca Kleefisch; Adam Neylon, owner of a commercial window cleaning business and a former legislative and congressional aide; Todd Greenwald, a construction project manager; and Matt Morzy, a student seeking his master's degree in business administration from Marquette University. Spokesmen for Gov. Scott Walker and the Government Accountability Board had no immediate comment on when the special Assembly election might be held.

Children left terrified by Wallsend hammer attacker: Dazed children were left terrified when crazed raider Michael Harrison burst into their home brandishing a hammer. Hooded Harrison, high on drugs and drink, targeted the innocent family for valuables. Despite the fact three youngsters were present at the time, Harrison brandished a hammer and threatened members of the family. Newcastle Crown Court heard the children had been practising a dance in the kitchen when Harrison burst in and were left screaming and crying in terror. The family were left so terrified they have since moved house and changed their car. The youngsters who witnessed it were also left traumatised and still speak of “the naughty man with a hammer”, the court heard. Now Harrison, described as “high as a kite” and “spaced out” at the time, has been jailed for five-and-a-half years. As he was locked up, one of the family told in a statement to the court of the impact the attack had on them. They said: “I was frightened to return to my home in case this man returned. I have no idea why he came in the house and threatened me with a hammer. We keep ourselves to ourselves and since this man entered my home and threatened me I have been terrified.”
The court heard one of the family had popped out for some tobacco at around 5.45pm on June 5 and when another heard the door open they thought it was them returning. But Harrison had let himself in to the house in Wallsend and came into the living room and brandished the hammer above his head. The family begged with him that there were youngsters present but Harrison said: “Where’s Brett, I’m going to kill him. I need to kill him.” One of the family managed to get the children in the kitchen and held the door shut and rang police before they fled out of the back door. As they made the call, Harrison made off with an Xbox, gold bracelets which had been a 21st birthday present, a purse, bank cards, a driving licence and a camera. He was arrested the following day and was found to have a squeezy bottle filled with ammonia. Harrison, 35, of Canterbury Avenue, Wallsend, was originally charged with aggravated burglary but prosecutors accepted guilty pleas to burglary, affray and possessing an offensive weapon.
Jailing him, Judge Paul Sloan QC told him: “You were a stranger to them, had your hood pulled up and you were threatening and aggressive and produced and wielded a hammer above your head. “It is an aggravating factor that children were present when you were threatening with the hammer.” Window cleaner Harrison claimed to be looking for someone who owed him money but the victims were “entirely innocent”, the court heard. Jane Foley, defending, said: “It was a thoroughly unpleasant incident and he is disgusted with himself. It’s the worst thing he had ever done. “The background is money was taken by someone he had loaned it to and he realised he was not going to get the money back and was full of rage."

It rained all summer – but council staff got overtime to not water plants in ‘heat of day’ - It might have been a summer of torrential rain but Barnard Castle Town Council is worried it will be left “high and dry” after only one business responded to a call for someone to water their plants. And costs could increase even more because the work has to be done early in the morning or in the evening so it does not happen “during the heat of the day.” Despite the wet summer, the town council has spent more than £2,600 this year on watering its flower displays, with the high cost attributed to work being carried out in “overtime.”
But the price is likely to increase next year because Durham County Council, which currently provides the service, said it might not be able to do it next year because it is reducing the amount of overtime work it does to cut costs. If it does continue to provide a watering service, it will be at a significantly higher cost. If it does not, the town council will have to turn to a private company. But while local businesses were asked to put forward bids to take on the service, the town council was left disappointed when only one responded, making the process invalid.
Assistant clerk Helen Plant said: “Durham County Council has advised that they may not be able to do it next year but if they do, it will be at a much higher because its done on an ‘overtime’ rate – the watering needs to be carried out during quiet times of the day, first thing in the morning or early evening, partly to avoid watering during the heat of the day and partly to avoid traffic. “The fact they are saying that they may not be able to do is the worry as we don’t want to be left high and dry with the tubs planted up only to die off because they are not being watered. “We did a tender exercise in an attempt to find other businesses to carry out the service and at a reduced cost but only one company responded, rendering the tender exercise invalid.”
The town council is responsible for the maintenance of more than 40 tubs and barrels around the town, in Galgate, Market Place and The Bank. This year the service has cost £2,660 and is likely to increase next year. The floral and open spaced working group, which is part of Barnard Castle Town Council, has recommended the budget for floral displays be increased to £6,000. In this year’s budget £5,000 was allocated for floral displays, which includes the cost of watering as well as winter and summer planting.
Ms Plant added: “If any business wants to come forward they can. Some businesses might not have thought about it. It could even be a chance to diversify for a window cleaning company or maybe a farmer.” At least three tenders are needed to make the process valid. If any businesses are interested they should contact the town council on 01833 690970.

Washing windows isn't on anyone's list of favorite things to do, but imagine the job of washing the windows at CNN Center where soaring glass window walls enclose the towering structure. Well, Covington's Fred Franklin has done it, but that's only one of his high-rise, nail-biting accomplishments. When Atlanta hosted the 1988 Democratic Convention, it was Franklin who rigged and lifted to the roof the sound and lighting stages, hung the ceiling banners and raised thousands of balloons to the roof that would be dropped at the end of the convention. With high-flying experience like that, the daredevil Franklin went on to create a niche career as Franklin Restoration working on church steeples all over the Southeast. It's called steeple jacking, and there's not much he can't do, from repairing or replacing aging structures, to re-caulking and re-painting, to completely replacing roofs in a variety of materials. The job that puts him very close to God, literally and figuratively speaking, and one that Franklin calls "meditative" because he has to remain completely focused on both the details and safety. "I trust myself, but I trust my equipment more," he said. All his ropes, 50'x75' nets and pulleys are tested to hold 10,000 pounds. He works with only one helper, and, of course, tests his own rigging by jumping into it. "It's kind of like a big hammock," he said nonchalantly. He's never had an accident.

Alleged Mob Ties By O'Hare City Contractor Continues To Make Waves: The alleged mob ties of a new city contractor, who is costing more than 300 O'Hare workers their jobs right before the holidays, continues to make waves in the news. A $99 billion, five-year contract was awarded to United Maintenance, Inc. to take over custodial services for the airport. The company is laying off all the current workers, though it is encouraging them to apply for their jobs claiming that it will pay "the prevailing wage and better benefits than employees now receive”, according to a statement. But that is simply not the case, according to SEIU*, which represents the janitors. Currently, the workers earn between $12.05 and $15.45 an hour, based on senority. If rehired by United Maintanence, their wages will be $11.90 an hour, no matter how long they have worked at the airport.
“The mayor will pay airport janitors and window washers $11.90 an hour — a pay cut of 25 percent for the vast majority of the current workforce, who make more than $15 an hour," explained Laura Garza, SEIU Local 1 secretary-treasurer in a statement. "Most of these jobs will pay more than $7,000 less each year.” The union is calling on the mayor to rebid the contract and has been holding a series of protests in response to the impending layoffs. Meanwhile, eyebrows continue to raise over allegations that a United Maintenance official may have ties to the mob. Paul Fosco, vice president of United Maintenance's parent company, was sentenced to prison on racketeering charges related to a plot to defraud the Laborers Union via benefit plans. Alleged mobster Anthony "Big Tuna" Accardo was charged alongside Fosco, but was not found guilty. Mayor Rahm Emnauel has been questioned by the press about United Maintenance's mob ties, but continues to downplay it, saying Wednesday that the contract was competitively bid and that there will be oversight on the contract. SEIU says Emanuel's announcement yesterday of the bidding suspension of three city contractors for failing to follow contract guidelines and pay prevailing wages is nothing more than a ploy to pull attention away from the controversial O'Hare janitorial contract.

Thursday, 6 December 2012

AeroGel - WFP Material Potential

Aerogel (also called 'frozen smoke' because of its hazy blue appearance), is a truly remarkable material. It is the lightest and lowest-density solid known to exist.
Do you remember this blog? I think Aerogel may have an edge! Being the world's lightest known solid, it weighs only three times that of air. Combined with a carbon fiber lattice & investment, I can see water fed poles getting lighter & higher. Already Dunlop has incorporated aerogel into the mold of its new series of tennis racquets, and has previously used it in squash racquets. The high aspect ratio of fibers such as fiberglass have been used to reinforce aerogel composites with significantly improved mechanical properties. This futuristic material may just be a leap in the direction of making all wfp's lighter & easier to control & if you feel up to it - you can just make your own. Just don't go out working in a strong wind!



A Solid That's Light as Air: Scientists at the Jet Propulsion Laboratory focused on aerogel -- an extremely lightweight, porous material that is chemically identical to glass, but weighs only a little more than air. Aerogel is the lightest solid known to science. It's also one of the most insulating materials on Earth, the most porous, and it's nearly transparent. Holding a piece of aerogel is an uncanny experience. It's so light it feels nearly weightless, like a chunk of solidified fog or smoke. It feels a bit like Styrofoam, and it squeaks when you rub your finger on it. It's strong enough to support many times its own weight if the load is distributed evenly. But bend it or squeeze it too hard, as one Wired News editor discovered, and a chunk of aerogel will shatter into tiny fragments.

Aerogel-impregnated fabrics from Aspen Aerogels are flexible enough to be rolled up or incorporated into clothing.
Back on Earth, that porousness (aerogel can be up to 99-percent air) makes aerogel an ideal thermal insulator. So it's no surprise that companies are investigating commercial uses for this material, ranging from windows to home insulation to clothing. Such a wealth of useful properties makes aerogel interesting not only to rocket scientists, but to entrepreneurs and venture capitalists, who sunk $50 million last year into Aspen Aerogels, a company devoted to commercializing aerogel. "As an insulator, aerogel is two to four times more efficient than anything else out there," said George Gould, the director of research for Aspen Aerogels.

Aspen Aerogels makes economical aerogel textiles by impregnating "blankets" of fabric with silica gel, then pressurizing the impregnated fabric and extracting the now-supercritical liquid. The result is a flexible fabric with aerogel integrated into its matrix. Prices for the material vary, but a typical price is a few dollars per square foot for quarter-inch thick material. When Aspen Aerogel's second factory is completed later this year, Gould said, the company will be able to produce 100 million square feet per year of its aerogel textiles, bringing costs even lower. Aspen's products have been used to to insulate the pipelines used in deep-sea oil drilling operations, in winter jackets by Burton Snowboards and even to make shoe inserts.

The Flower, the Mona Lisa of aerogel pictures, dramatically demonstrates the superinsulating properties of silica aerogel by insulating a delicate, moist flower from the raging heat of a Bunsen burner.
Other commercial producers of Aerogel include Aerogel Composite and a Swedish company, Airglass, which sells aerogel-based insulated windows. The problem these companies face is that, while aerogel is a vastly superior insulator, the alternatives (like fiberglass or plain glass windows) are dirt-cheap. The high pressure needed to create aerogel (around 800 pounds per square inch) means that producing even a tiny amount requires costly lab equipment. You can buy aerogel samples on eBay but they cost around $30 to $50 for small, nickel-sized chunks.

That means aerogel is unlikely to play a major role in construction or clothing unless its makers can bring the price down much further -- or capitalize on its space-age reputation enough to make customers willing to pay extra for cachet. "The costs are not necessarily prohibitive," said Gould. "Relative to something like fiberglass, the costs are certainly greater but a lot of it has to do with capacity."

Aerogel (Wikipedia, the free encyclopedia). Aerogel is a synthetic porous ultralight material derived from a gel, in which the liquid component of the gel has been replaced with a gas. The result is a solid with extremely low density and thermal conductivity. It is nicknamed frozen smoke, solid smoke, solid air or blue smoke owing to its translucent nature and the way light scatters in the material; however, it feels like expanded polystyrene (styrofoam) to the touch.

Aerogel was first created by Samuel Stephens Kistler in 1931, as a result of a bet with Charles Learned over who could replace the liquid in "jellies" with gas without causing shrinkage. Aerogels are produced by extracting the liquid component of a gel through supercritical drying. This allows the liquid to be slowly dryed off without causing the solid matrix in the gel to collapse from capillary action, as would happen with conventional evaporation. The first aerogels were produced from silica gels. Kistler's later work involved aerogels based on alumina, chromia and tin dioxide. Carbon aerogels were first developed in the late 1980s.

Peter Tsou with a sample of aerogel at Jet Propulsion Laboratory, California Institute of Technology.
Despite their name, aerogels are solid, rigid, and dry materials and do not resemble a gel in their physical properties; the name comes from the fact that they are derived(composed) from gels. Pressing softly on an aerogel typically does not leave even a minor mark; pressing more firmly will leave a permanent depression. Pressing extremely firmly enough will cause a catastrophic breakdown in the sparse structure, causing it to shatter like glass – a property known as friability; although more modern variations do not suffer from this. Despite the fact that it is prone to shattering, it is very strong structurally. Its impressive load bearing abilities are due to the dendritic microstructure, in which spherical particles of average size 2–5 nm are fused together into clusters. These clusters form a three-dimensional highly porous structure of almost fractal chains, with pores just under 100 nm. The average size and density of the pores can be controlled during the manufacturing process.

A 2.5 kg brick is supported by a piece of aerogel with a mass of only 2 grams.
Aerogels are good thermal insulators because they almost nullify the three methods of heat transfer (convection, conduction, and radiation). They are good conductive insulators because they are composed almost entirely from a gas, and gases are very poor heat conductors. Silica aerogel is especially good because silica is also a poor conductor of heat (a metallic aerogel, on the other hand, would be less effective). They are good convective inhibitors because air cannot circulate through the lattice. Owing to its hygroscopic nature, aerogel feels dry and acts as a strong desiccant. Persons handling aerogel for extended periods should wear gloves to prevent the appearance of dry brittle spots on their skin.

The slight color it does have is due to Rayleigh scattering of the shorter wavelengths of visible light by the nanosized dendritic structure. This causes it to appear smoky blue against dark backgrounds and yellowish against bright backgrounds. Aerogels by themselves are hydrophilic, but chemical treatment can make them hydrophobic. If they absorb moisture they usually suffer a structural change, such as contraction, and deteriorate, but degradation can be prevented by making them hydrophobic. Aerogels with hydrophobic interiors are less susceptible to degradation than aerogels with only an outer hydrophobic layer, even if a crack penetrates the surface. Hydrophobic treatment facilitates processing because it allows the use of a water jet cutter.

Wednesday, 5 December 2012

Window Cleaning Charity & High Rise Rescue

A Santa costume to raise money. Click to super-size.
Window cleaner aiming to raise £1,000 for cancer charity: A window cleaner is planning to go to work dressed as Father Christmas for the whole of December to raise money for a cancer charity. Levi Mitchell, 21, is hoping to raise £1,000 for Cancer Research after his colleague died from the disease last month. Mr Mitchell, who lives in East Road in West Mersea, works for Hanley Cleaning Services and plans to complete his December window rounds around Essex in a Santa suit. He was prompted to raise money after friend Russell Stevenson, 53, died in November. “Russell was diagnosed six months ago and by then they had caught it too late and they couldn’t do anything for him,”

Mr Mitchell said. “He was the one who got me into the trade, I didn’t know what to be doing before he asked me to become a window cleaner so I owe him a lot.” He added: “Cancer seems to be hitting people more and more now. “I know from my own experience, and we have all had family affected by it.” Mr Mitchell is hoping customers and neighbours of customers will contribute while he works in the run up to Christmas. “I won’t be hard to miss,” he added.

High-rise rescue drama: Two window cleaners feared for their lives yesterday after they got stuck on a suspended platform on the 18th floor of a building in Manama's business district. They tried to hold on to the cables of the platform, which was swinging due to strong winds, for 15 minutes before they were rescued by firemen. The Indians, both in their 40s, were cleaning the windows of Al Salam Tower in the Diplomatic Area when an electrical malfunction stopped the platform from operating, leaving the workers stranded mid-air.

Passers-by heard the men's screams and called police and the Civil Defence, who managed to tie ropes around them and pull them to safety from the rooftop. "We reached the scene in around five minutes at 10.10am," said a fireman at the scene. "We hurried to save the men by going in the elevator which took us to the roof of the building. "We then dangled a rope, which is used specifically in these kinds of situations, which was wrapped around the bodies of the workers and we then lifted them up to the roof."

It is understood the men worked for Abdul A'al Cleaning and Maintenance Establishment, which was contracted to work on the building. Two fire engines carrying around 15 firemen rushed to the scene and police blocked all roads near the building to carry out the rescue mission. Officials at the scene claimed the malfunction occurred due to poor maintenance and urged cleaning companies not to send their workers on jobs during bad weather conditions. "In such weather conditions, where it is windy, companies should avoid using the suspended platform to clean windows, because they swing from side to side putting workers' lives at risk," said a policeman.

"There are at least four other buildings that we can see right now that are using these suspended platforms when it is windy. "We get a lot of similar cases where the window cleaners are stuck in mid-air fighting for their lives. "We are always ready for such cases that occur in the community, but we urge companies to help us by not using suspended platforms in poor weather conditions." An eyewitness, who works in a nearby building, said he had seen repeated incidents in the area where workers were put in danger. "This is not the first time I see workers hanging in midair due to a malfunction. These companies have the same problem occurring over and over again," said Hamed Shah. "However, the civil defence arrived very quickly, they went on the roof and lifted the workers up by a rope in a very professional manner."

The GDN reported in May that Pakistani Mohammed Shafique Siddique, who used to work as a window cleaner, plunged 17 floors to his death after the cables of a suspended platform he was working on snapped. He was cleaning the windows of the Al Rossais Tower in the Diplomatic Area when one of the cables broke at 7.30am, dropping the 48-year-old onto the ground. An Asian employee of the tower, who asked Mr Siddique to clean the windows of the building, is currently standing trial for manslaughter.

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